PowerPoint import problems into Storyline 3

Sep 21, 2018

I've been experiencing intermittent issues importing PowerPoint documents into Storyline 3 lately. Sometimes it works and sometimes it doesn't, and I've been trying everywhere to find some kind of pattern, but I cannot. I've been to the article https://articulate.com/support/article/Articulate-Storyline-360-Failed-to-Import-PowerPoint-Presentation, but none of those issues seem to apply. Albeit I cannot check for the patch because for whatever reason, my computer is not allowing me to run Windows updates. But is there any other possible reason I could be experiencing this??? Please help! I prefer not to author right in SL, but I may have to start doing that, unfortunately...

6 Replies
Katie Riggio

Oh no! Sorry you're hitting a snag with the import, Jeff. We can help you nail down the root! 

To start, can I confirm that you're working locally (typically the C: drive)? Working on a network drive or an external (USB) drive is known to cause wonky behavior.

Speaking of wonkiness, could you share more detail of what's happening after the import–is there an error message, lost formatting?

Melanie Chin

I am having the same issue when trying to import a PowerPoint deck into Storyline.  It goes through all of the motions, but the imported slides are blank.  There is a text box that gets inserted that says click here to enter text. 

I am working from the local drive.

This is a rather large deck, so I don't want to recreate it all in Storyline. 

Melanie Chin

I need to mention that my issue was fixed temporarily.  The version i reinstalled was not the "approved" version for my company.  I had to reinstall the correct version and now it doesn't work any more.  Because of this, I believe that the issue is with our version of Office and i am working with my IT department to determine the cause.  

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