I keep receiving "Failed to import PowerPoint" message. I clicked the link to the article explaining the possibilities. None of these scenarios are my issue.
I tried with a very simple PowerPoint. See attached, and still doesn't work.
I'm running the latest version of Stoyline 360, latest version of office 365
Pleae help. I literally just installed Storyline to see how it works with PowerPoint and this is happening. Very frustrating :(
Hi there, Todd. It looks like you checked all the right things. I was able to import that .PPTX into my Storyline 360. Is the PowerPoint file saved on your local C: drive? If not, try copying it to your desktop from any shared or network drive.
I see that my teammate Chris is offering some next steps. Let him know how you're making out, and I'll follow the case as well!
Thank you for replying! Sorry for posting both places I wasnt sure exactly where and then I read that I should contact support. It looks like I dont have PowerPoint locally installed. I never realized that I could run office from the cloud. So hopefully installing PowerPoint locally with do the trick.
Just to follow up, it turned out that I was not running a local version of PowerPoint. so I logged into my Microsoft 360 account and found where I can download locally. Now it works perfectly!
5 Replies
I also tried to reinstall Storyline but that didn't help either
Hi there, Todd. It looks like you checked all the right things. I was able to import that .PPTX into my Storyline 360. Is the PowerPoint file saved on your local C: drive? If not, try copying it to your desktop from any shared or network drive.
I see that my teammate Chris is offering some next steps. Let him know how you're making out, and I'll follow the case as well!
Hi Crystal,
Thank you for replying! Sorry for posting both places I wasnt sure exactly where and then I read that I should contact support. It looks like I dont have PowerPoint locally installed. I never realized that I could run office from the cloud. So hopefully installing PowerPoint locally with do the trick.
Best,
Todd
Hi Crystal,
Just to follow up, it turned out that I was not running a local version of PowerPoint. so I logged into my Microsoft 360 account and found where I can download locally. Now it works perfectly!
Thank you,
Todd
Yay! So glad that you were able to get back in working order, Todd.
I appreciate you sharing an update and the solution with us in the community.
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