Presentation stops in LMS

I have a course that runs perfectly on a desktop/laptop but just stops part way through the third slide when run on cell phone. I have not had this issue before and have even tried to keep the screen 'alive' but this does not seem to solve the issue. I have to shut down the presentation and open it again. It stops again at within 1 slide of the original stop. Has anyone experienced this before and solved it?

5 Replies
Ali Goulet

Hey Ian,

Well that's definitely not ideal! Sorry it's slowing you down- I'm happy to look into this with you.

Would you mind sharing your unpublished .story project here so I can do some testing with it? You can add it as an attachment right to a comment here.

Also, what phone are you running into this issue on?

Let me know! 😊

Ian Bell

Thanks Ali.
The files are attached.

The phones seem to be a number of them so not just one phone. I use a
Samsung J1 which had the issue also.

I do wonder whether it is the size/complexity of the slide/s. Slide 3
certainly stops. If this is the case, then it is likely that other slides
will have the same issue. I can split the slide contents into 2 slides if
this is the issue.

I really appreciate your assistance.

Regards

Induction.story
<https://drive.google.com/file/d/0BxqkOAGlHmp3MTRabGFDelNZZFE/view?usp=drive

Crystal Horn

Hello, Ian!  I had a look at your file, and it played through as expected for me in a web environment and in a LMS environment on different mobile phones, iOS and Android.

Can you check out my two links and let me know what you see on your devices?

*I did add a jump button to override the navigation restrictions just for ease of testing on the first few slides.

Ian Bell

Crystal,
I sincerely thank you for your time and effort. We have since tested on the
LMS we are using and all works perfectly.
We then tested the original version but removed the User clicking the NEXT
button and it all worked also. We then reinserted the need for the User to
click the NEXT button and had the issue again so it seems that there is
something happening with the NEXT button so we have now updated the version
to automatically continue without User action which has overcome the issue.

I will look into why this is happening when I have a few moments.

Again, the support you guys provide is outstanding.
I sent a note to the CTO this morning after receiving an email extolling
the virtues of Articulate 360 advising I would love to move across and
would in a flash if the costs were at the $600 mark. Perhaps one day!.

Thanks again

Ian Bell
*Director*

P: 0418 385 899
E: globalsafetypartners@gmail.com

Ashley Terwilliger

Thanks Ian for that note and the praise of Crystal and our team as a whole. 😊  I'll pass all your feedback here along to the team, and please let us know if we can help with anything else. 

Also, just an FYI it  appears that your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it if you don't want it in the public forums.