Preview and publish shows error after a while

Hi Mateusz,

I'm sorry you're having this issue with Storyline 360! Have you tried doing a repair of the software? Here's an article on how to do that.

If that doesn't work for you, you can open a support case and we can get to the bottom of what's going on.

Thanks for reaching out!

Hello,

I have similar issues, new projects, older projects, keep getting errors either when trying to publish or just randomly working. I have to close / open a project to continue several times per hour sometimes. Since the last couple of updates this happens. I'll try the repair suggestion. 

OK, so  I wrote the above message, uninstalled SL, reinstalled and now just got an error...

<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId>aid|21f367ac-768f-4425-b8bc-4448468d265f</UserId>
<HardwareId>KQYWV-MHKL3-F911A-UUVVT-1PRFH</HardwareId>
<Message>The system cannot find message text for message number 0x%1 in the message file for %2.
</Message>
<StackTrace> at void System.IO.__Error.WinIOError(int errorCode, string maybeFullPath)
at string System.IO.File.InternalCopy(string sourceFileName, string destFileName, bool overwrite, bool checkHost)
at void System.IO.File.Copy(string sourceFileName, string destFileName, bool overwrite)
at bool Articulate.Design.Publish.Player.PlayerImageBase.a(string A_0, IAsset A_1)
at string Articulate.Design.Publish.Player.PlayerImageBase.b(string A_0, IAsset A_1)
at string Articulate.Design.Publish.Player.PlayerImageBase.SaveToFile(string fileName, bool html5)
at async Task Articulate.Design.UI.PlayerProperties.PlayerLayout.PlayerLayoutTab.bj()
at async void Articulate.Design.UI.PlayerProperties.PlayerLayout.PlayerLayoutTab.LoadData()
at void System.Runtime.CompilerServices.AsyncMethodBuilderCore.ThrowAsync(Exception exception, SynchronizationContext targetContext)+(object state) =&gt; { }</StackTrace>
</ErrorReport>

Not sure what can cause these errors. I'll open a support case soon hopefully this can be fixed. But maybe other users can see this and write if they get strange errors recently.... For me it happens more when trying to preview but also when clicking on the player. 

how much GByte free space do you have on your system drive (usually c:)

I have sufficient space, around 200GB on C: but I have Dropbox on a separate SSD internal drive (I save all my SL files directly on DB). I wonder if having DB on the main C drive will solve the issue. I know Storyline has issues with external drives but I use an internal SSD... 

The thing is these errors are mainly when previewing and / or accessing the Player, not that often when saving...

next try: do you publish to a dropbox folder?

I've performed reapir earlier - didn't help.

I have plenty of the free space on the disks. I publish onto local disk, but publish is not such a big deal, you don't use it often. The bigger problem is with preview, as you use it regularly through the day.

Yes, always. Guessing that's a bad idea? 

What I noticed is that I have to keep my DB sync paused every time I work in SL. And this worked just fine for me but recently just like Mateusz above have these errors popping up...

is there any difference between courses/slides
 - without audio
 - with audio

All with audio. No JS, simple triggers. 

My guess it's my system (although new). Articulate fixed a bigger issue I had when trying to save (Fixed: Project files might not save due to low system memory on computers with Intel Iris Xe Graphics hardware - September 20, 2022 (Build 3.68.28773.0)

I even disabled the Intel Iris Xe Graphics card as I use a dedicated Nvidia MX but since that update in September I get these strange errors while previewing or getting into the player - one recent error attached. 

Mateusz, is you graphics card also an Intel Iris Xe?

I love the storyline error messages :(

an error in an error message - the error handler is called wrong

"The system cannot find message text for message 0x%1 in the message file for %2"

how easy would be debugging if the error message would be complete

this error message is not a storyline error message, it's direct from windows

like

 or

It's copy pasted from a SL error report.

When it says "SL has encountered an error and it needs to close..." there's a link there saying "send us this information to investigate..." I copied the above from there. 

here is the source code of the problem (-> Articulate.Design.dll)

private static bool a(string A_0, IAsset A_1)
{
  if (!string.IsNullOrEmpty(A_1.WorkingFilename) 
    && File.Exists(A_1.WorkingFilename))
  {
    File.Copy(A_1.WorkingFilename, A_0, overwrite: true);
    return true;
  }
  return A_1.SaveAssetToFile(A_0);
}

storyline want's to overwrite an existing image and this is not possible at this moment*

*overwriting/deleting files is not easy in windows

yes, it is a windows error message wrapped in a storyline error message

everone who has this problem should open a support case

perhaps then they will fix the not error-tolerant use of System.IO.File.Copy in overwrite mode

Thank you, Jürgen - I'll open a case soon. 

Adding a preview error here for reference. I was randomly previewing slides when it popped up. 

Case number 03465227 opened. 

Hi Robert,

Thanks for letting us know you've opened a support case. One of our talented Support Engineers will be in touch shortly via email!

Have a great start to your week!

is your problem solved?

if yes, what was the problem

I think it's solved as I am not getting the errors for a while now. 

But I am not sure what was the problem or how it got solved. I tried all the steps below (mostly suggested by John Carlo from the support team) -  one or ore must have helped somehow. 

1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."

2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.

3) Download and extract this zip file on your computer: http://articulate-360-kb.s3.amazonaws.com/360cleanup.zip

4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.

5) Reboot your computer.

6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads

7) Right-click the articulate-360.exe file and choose "Run as administrator."

8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.

9) Reboot your computer and test your Articulate apps.

---------------------

1. Right-click the Storyline icon on your desktop and click Properties. If you don't have the icon on your desktop, search for it in the Start Menu instead and right-click. Choose Open File location. From there, right-click the Storyline icon and choose Properties.

2. Go to the "Compatibility Tab" and tick "Run in Compatibility" mode for Windows 8.

3. Save the changes and test Storyline 360.

If the issue persists, consider creating a new user profile on your machine in case it's an issue with the current user's settings.

---------------------

I also disabled my secondary graphics card in device manager. See attach. 

---------------------

Articulate also released a few updates in the meantime maybe that helped as well. 

Wonderful news! Glad to hear you're no longer having this issue.

Thanks so much for sharing in the thread, Robert! I'm sure this will be helpful for others that come across this post!

If you have any other questions or discoveries, feel free to reach out in the E-Learning Heroes Community!

Have a great start to your week! ✨