5 Replies
Christie Pollick

Hi, Mary Beth -- Thanks so much for reaching out here, and sorry for your troubles! I cannot say that I have seen that particular error message before, but there are a few things we can try to resolve this. First, please confirm that you are working locally as recommended here, and also please see the troubleshooting and repair steps listed here to see if you find improvement. 

If issues continue, I'd recommend that you contact our Support Engineers directly using this form for additional technical insights.