7 Replies
Leslie McKerchie

Hi Thomas!

This thread is pretty dated and we've had many updates and new software release since this time. 

Can you let us know what version/update of Storyline you are utilizing? If you have a sample .story file that you can share, that will help as well.

As for the Platinum Support, we have no way of knowing that in the forums, and that is for those support cases that you may need to submit.

Ludovic M

Hello,

I have the same problem, I have mp4 videos about 15 minutes long in total, it takes ages or even centuries to encode when publishing. More than one hour and the CPU (Core i5 VPro) runs at about 12%... and memory usage is at 43%.

Is there any solution to speed up this process ?

Best regards,

Ludovic