I installed update 10 for Storyline 2 and I can no longer preview slide, story or entire project. Up until the update, preview was no problem and never has been. I then uninstalled 10 and reinstalled 9 and I still have the same problem.
Please help...it happened in the middle of a deadline.
It's happening with all projects. I uninstalled update 10 and re-installed update 9 and all is working fine. One of my co workers had the same issue. So, we're not using update 10, until a new one comes out.
Thanks for the update Lisa. I'm not seeing a similar issue and curious if it could be your environment. Check out this article with the information for your Windows environment.
Thanks Matthew for that update. I haven't seen this myself - but the import is always a good method to try as it can resolve a lot of odd behavior in your files.
4 Replies
Hi Lisa!
Is this just happening in one project or across projects? If across projects, I would advise a repair of your software.
If just one project, you may want to import your project into a new file and see if this alleviates the issue.
Hi Leslie,
It's happening with all projects. I uninstalled update 10 and re-installed update 9 and all is working fine. One of my co workers had the same issue. So, we're not using update 10, until a new one comes out.
Thanks for the update Lisa. I'm not seeing a similar issue and curious if it could be your environment. Check out this article with the information for your Windows environment.
Thanks Matthew for that update. I haven't seen this myself - but the import is always a good method to try as it can resolve a lot of odd behavior in your files.
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