Preview Issue

Hi Sherali, I am having the same problem. Yesterday the previewing function was working perfectly. Today I can't preview a slide, scene or project. I have noticed that at the bottom of the screen it says 'clean'.  Hoping someone can help.

Many Thanks

Hi Sherali, I have found the problem on my computer, and I am thinking it is the same for everyone else. Windows did an automatic update today on Flash - seeing as the 'preview' uses flash, I uninstalled the update and now all is back to normal. Hope this helps.

Hi Sherali! 

Looks like Yvonne hit the nail on the head.

This is something that has cropped up with the recent release of Flash player and our Support engineers are hard at work on this issue. We've got some updated documentation here and a workaround.

It seems to be an issue within the Adobe Flash update that is affecting more than just Articulate software per the bug report on Adobe's site. The current solution is to rollback the Flash player update and once we have additional information to share in regards to hearing back from Adobe or fixes within Articulate we'll be sure to update folks here and for any open cases associated with this issue. 

Hi all,

Adobe and Microsoft released information that Windows 7, Vista and Windows 10 have been updated. 

Install the latest Windows updates to resolve it.

1. Go to the Start menu and click Settings.
2. When the Settings window opens, click Update & Security.
3. Click Check for updates and allow the latest updates to install.
4. Reboot your computer and test your Articulate software again.

We're waiting for additional information in regards to Windows 8.

Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.

Here's how to install the latest Adobe/Microsoft update so you can preview your e-learning projects, edit videos, and launch CD-published courses again.