Preview mode issue with device types.

Sep 30, 2018

Hi all, after the last update I have been having an issue. Could someone please check in a project with a larger resolution (I'm using 1920x1080 modern player) if the preview device view is working correctly? When I preview and change the device types top right the viewed content does not seem to scale correctly. Eg. when clicking tablet landscape it seems to push it all right and I only see a small part.  thanks.

3 Replies
Ashley Terwilliger-Pollard

Hi Patricia, 

Thanks for that image, but it's a bit hard to tell exactly what's happening. Can you take a Peek of the problem? You can include the "Share" link here in your reply.

Are you using a custom slide size similar to Mike? Also, what update of Storyline are you using? Storyline 360 is now on build 3.24.17733.0

Lastly, is this only happening while you're in Preview? How do things work in the published output on those devices?

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