1 Reply
Ashley Terwilliger

Hi Jo,

A bug has been identified in Adobe Flash Player 20.0.0.267 that breaks several features in many applications, including Adobe Captivate, Articulate Storyline, and Articulate Studio. For example, in Storyline and Studio:

  • You'll see a blank screen when you preview a project.
  • The preview area of the player properties window is blank.
  • The timeline preview feature doesn't work.
  • You can't preview videos, Flash movies, or web objects.
  • You can't edit videos.
  • You can't import Engage interactions into Storyline courses.
  • You can't view courses published for CD.

Adobe and Microsoft have fixed the issue for Windows 10, 7, and Vista. Microsoft will push the fix to Windows 8 computers on Tuesday, January 12, 2016.

Follow the steps below for your version of Windows to fix the problem or, if you're using Windows 8, to rollback to your previous version of Flash Player.

We're hoping to hear today in regards to the Windows 8 issue - but they typically don't release the patches till later in the day PST.