Preview not working

Hi Jane

here is the articulate response when the issue first happened and workarounds.

https://en-au.articulate.com/support/storyline-2/preview-isnt-working-in-articulate-software-with-flash-player-2000267-installed

Update last week:

According to Adobe - WIndows 7 and WIndows 10 have had updates released that fixed the issue

Windows 8 is due today 12th Jan.

It's an adobe issue. If you have Windows 7 you can probably just update your Adobe. I would try that first. If that does not work, Adobe has a fox coming out January 12th. I updated my Adobe and rebooted my pc and it worked. I have Windows 7. I'm not sure if that solution will work on Windows 8 and above so you might have to wait until 1/12. But I would give it try regardless. I hope this helps. :)

Sent from my iPhone

Hi when you say Adobe do you mean it's an Adobe flash player issue?

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Yes. :)

Sent from my iPhone

Hi Jane!

Looks like you've gotten assistance here and I will add this thread for update when Win 8 update is released as well.

Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.

Here's how to install the latest Adobe/Microsoft update so you can preview your e-learning projects, edit videos, and launch CD-published courses again.