Preview not working - Articulate Storyline has to close

Hi,

Please can someone help me? Every time I try to preview a slide the error message comes up and says an error has occured and Articulate has to close down. 

 

I am working in Articulate Storyline 2. My updates are all updated. I have tried closing the programme and then closing the computer. Neither of those worked. I would appreciate some help, thanks.

Kind regards,

 

Kathy

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