The preview functionality suddenly stopped working. It was working in the morning but suddenly the preview of all existing/new storyline projects show show a blank slide, irrespective of whether I preview a slide, scene, or project. Also the audio play function/preview is not working. Attached is a screenshot of what happens when I preview a slide. Also I have reinstalled Storyline 2 as well as flash player. Would be great if you could help.
it would be great if there could be a feature request web page, so that it would be easier to see what other things people are finding and requesting.
I know that one I thought might have been changed would be the glow being created on anything you change to a button or add to an interaction. It would be good to know where this has got to in the process, as I have seen a number of people mention it.
Thank you for your help. And I hope it does come about one day.
I don't have any status updates to share in regards to feature requests at the moment - but we'll keep you posted on the status of a public feature request page.
Is anyone having same/similar issue now? not able to view Preview this scene, get error report pop up? I uninstalled the KB3132372 update, for the preview slide to work, although it reverts back to upgrade often and have to redo the steps and restart every time. I tired to follow the steps to hide the update so that it doesn't reoccur, but not successful for Windows 8. Quite frustrating, when on a tight timeline. Thoughts.
Hi. Thanks for responding. I am on Windows 7 Enterprise, Service Pack 1. I did download the latest version of SL2 and installed the latest updates for windows updates. I can view the files when I publish, just not in preview.
First, I wanted to let you know that responding via email includes your signature here. You're welcome to edit the post to remove that information.
If you've confirmed to install the latest update of Windows 7, did you check that it was Flash player 20.0.0.270? Also the Windows 7 update came out on or around December 29th, so you would be able to check the date as well. If you're still having difficulty after confirming those elements, we'll want to have you work with our support engineers so that they can take a better look at all your settings and specific system.
Yes, it's the same issue for Presenter and you can see the information in this article. Windows said that Windows 8 fix would be rolled out today, but I haven't seen any announcements yet. I checked in with our development team, and they shared that Windows typically does a "Tuesday night" patch - not sure what time zone they'd be in, but I'd suspect PST. Once we have additional info we'll be certain to share here.
We don't have it officially documented yet - but I just installed the Windows 8 updates myself and after rebooting my system, everything seems to be previewing and working normally. This article will be updated later today if you need to follow those steps to go through the update process. (article is within Storyline, but same steps will apply for Storyline 1 and Studio '13 in regards to Windows updates).
I have Windows 8.1. When I go to control panel and enter "check for updates", I don't get any except asking me to upgrade to W10. When I tried that the other day, it failed. I will keep trying. Thanks for your comment here Ashley.
I'm not sure if similar to what they did with Windows 10 it's rolling out over a day or so, but it was easily right there for me - and just to confirm, it'll show as KB3133431 and the Flash version you'll see installed in Internet Explorer should be 20,0,0,272
Thanks Ashley. I will get my husband who is a computer programmer to look at it and see if he can help. Will post result here for others like Wendy, if it helps.
Certainly keep us posted Daniela - and if needed, feel free to reach out to our Support engineers as they can assist with checking into those elements as well.
Hey Mate ! You may be right ! I just right clicked on the Windows icon bottom left and then did a Search for "Windows Updates". I selected all the options and my computer is now restarting. It did not seem to help. Will keep checking.
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HI Ashley
it would be great if there could be a feature request web page, so that it would be easier to see what other things people are finding and requesting.
I know that one I thought might have been changed would be the glow being created on anything you change to a button or add to an interaction. It would be good to know where this has got to in the process, as I have seen a number of people mention it.
Thank you for your help. And I hope it does come about one day.
Hi Lizzie,
I don't have any status updates to share in regards to feature requests at the moment - but we'll keep you posted on the status of a public feature request page.
Is anyone having same/similar issue now? not able to view Preview this scene, get error report pop up? I uninstalled the KB3132372 update, for the preview slide to work, although it reverts back to upgrade often and have to redo the steps and restart every time. I tired to follow the steps to hide the update so that it doesn't reoccur, but not successful for Windows 8. Quite frustrating, when on a tight timeline. Thoughts.
If hiding don't work, then you can temporarily disable updates until the new Flash update is rolled out.
This is a temporary quick fix if you have a deadline to fulfil.
1. Right-click Start.
2. Choose.. Control panel
3. Choose.. System and Security
4. Choose.. Windows Update
5. Choose.. Change settings
6. Under the section .. Important updates, is a drop-down menu
7. Choose from the drop-down menu.. Download updates but let me choose to install them.
after having lost a considerable amount of time on this I'm frustrated to find that today, (on Windows 10), mu preview is working - but silently!
did anyone encounter this and is there a 'fix' for it?
your comments will be greatly appreciated!
Hi Josephine,
What do you mean silently? The Windows 10 fix was included in a Windows update last week as you can see detailed here.
I am having the same issue and it just started doing this on Friday.
Hi Kendra,
What windows version are you using? Have you already gone through the steps here?
Hi. Thanks for responding. I am on Windows 7 Enterprise, Service Pack 1. I did download the latest version of SL2 and installed the latest updates for windows updates. I can view the files when I publish, just not in preview.
Kendra
Hi Kendra,
First, I wanted to let you know that responding via email includes your signature here. You're welcome to edit the post to remove that information.
If you've confirmed to install the latest update of Windows 7, did you check that it was Flash player 20.0.0.270? Also the Windows 7 update came out on or around December 29th, so you would be able to check the date as well. If you're still having difficulty after confirming those elements, we'll want to have you work with our support engineers so that they can take a better look at all your settings and specific system.
This happening to me in Presenter 13. Same issue?
Same thing is occurring to me in Presenter 13. Same issue and fix?
Hello, I have the same problem with the preview functionality. Somebody can help us, please?
Hi Dave and Nuria,
Yes, it's the same issue for Presenter and you can see the information in this article. Windows said that Windows 8 fix would be rolled out today, but I haven't seen any announcements yet. I checked in with our development team, and they shared that Windows typically does a "Tuesday night" patch - not sure what time zone they'd be in, but I'd suspect PST. Once we have additional info we'll be certain to share here.
Thanks for the workaround step Philip, much appreciated!
Looking forward to the Windows 8 fix, scheduled for release today.
Hi all,
We don't have it officially documented yet - but I just installed the Windows 8 updates myself and after rebooting my system, everything seems to be previewing and working normally. This article will be updated later today if you need to follow those steps to go through the update process. (article is within Storyline, but same steps will apply for Storyline 1 and Studio '13 in regards to Windows updates).
It’s working….
I have Windows 8.1. When I go to control panel and enter "check for updates", I don't get any except asking me to upgrade to W10. When I tried that the other day, it failed. I will keep trying. Thanks for your comment here Ashley.
Same for me Daniela - I don't have any updates either
Wendy, do you have W8.1 or W8?
I'm not sure if similar to what they did with Windows 10 it's rolling out over a day or so, but it was easily right there for me - and just to confirm, it'll show as KB3133431 and the Flash version you'll see installed in Internet Explorer should be 20,0,0,272
Oh, and I have Windows 8.1
Thanks Ashley. I will get my husband who is a computer programmer to look at it and see if he can help. Will post result here for others like Wendy, if it helps.
Certainly keep us posted Daniela - and if needed, feel free to reach out to our Support engineers as they can assist with checking into those elements as well.
Hi Daniela 8.1 but I'm in Australia maybe there is a time delay when we get the updates ;-)
Hey Mate ! You may be right ! I just right clicked on the Windows icon bottom left and then did a Search for "Windows Updates". I selected all the options and my computer is now restarting. It did not seem to help. Will keep checking.
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