Preview not working in Storyline 2

I did all of that but, as I said in previous posts, nothing worked until I downloaded the new FLASH version, and tweaked the Chrome settings.

My updates are automatic, but I still went in and did it manually, which indicated there were no updates. So, updating is not always the answer--or at least it wasn't in my situation. :)

Hi there,

I'm having the same problem as mentioned above--my preview won't work (I just see a white screen).

In addition, though, when I'm looking at a slide, and I go to the timeline, and hit the play button, I can't see the slide that way either. Maybe that's because that's also a preview? Or is this a separate problem? Am I the only one having this problem?

I'll see if I can roll back Flash..thanks for that info.

It looks like I'm late to the party here and everyone else was noting this problem 15 days ago. Any new news?

Hi Jeffrey! Don't roll back :) 

Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.

Here's how to install the latest Adobe/Microsoft update so you can preview your e-learning projects, edit videos, and launch CD-published courses again.

Hi Jeffrey, 

You'll see my reply a few pages back - but this was fixed yesterday across the board of Windows environments. That article above has been updated now so you can follow that to go through the Windows updates to fix Flash. 

OK, thanks, I'll follow new, updated instructions. Much appreciated.

I am having the same difficulty -- No Preview! -- and just a time when I've been tasked to put a lot of our PowerPoints into Storyline.  Any idea on when this will be fixed?

There are many fixes already. Look on the website and community for the
fixes for your operating system.

Updated Windows and I'm back in the game now, thanks.

I think where some of the frustration may come in with some folks is that we keep linking back to the instructions to update Windows. Unfortunately, that doesn't always work (as was the case with me).  If you automatically update Windows, then you will already have all the updates. Even when I went in an manually updated Windows it did not work.  It was not until I ventured onto other forums where I found the answer that worked for me: Manually update FLASH directly from the ADOBE SITE--not through Microsoft! (Oh..and I had to make a tweak to Chrome, too.)

Just a reminder that one link does not fix all. :)

Hi Carol,

Here is our documentation of the fix and ways to update your Windows version. 

Hi, I'm on IE10 and preview is fine now, for which I am so grateful; however, I'm not able to publish successfully to Word from Storyline 2. Think it must be related somehow because I've never had issues before.

Hi Mary,

Have you reviewed the steps here when the publish to word stops? 

Can you also confirm that you're working on and publishing to a local drive? 

Hi,

I am STILL not able to use preview and I've done everything recommended. I have downloaded and installed version FP20 for Chromium PPAPI and I have changed the Flash settings security settings to "always allow SWF and FLV content to use older security settings." I have rebooted twice now. I am in the middle of a big project with a deadline. Any other suggestions??

Thanks! 

Hi, Kathleen.

I'm so sorry you are still have issues. I don't know what other fixes are out there at this point. Maybe send the file to the folks at Articulate and let them have a look at it? 

Vicki

I installed 23 updates on my computer and apparently one of them fixed it! Thank you!!

One option that worked for me until auto windows update (shared by another user late Dec)...if your issue is the same: open Start > Control Panel > Programs & Features > View installed update links > check if you see KB3132372 in your list > right click uninstall. Reboot your pc....this allowed me to preview again. However no issues since fix was delivered last Tuesday.
Hope this helps. K

Sent from my iPhone

Great to hear, phew!

Sent from my iPhone

Yay! So happy you are up and running again! :)

Glad the updates finally worked for you Kathleen - I know some folks mentioned that the updates weren't installing automatically and mine I had to force install - so it's a good thing to double check. 

Has Adobe provided a fix for this yet??  All posts here appear over two weeks old, however just TODAY am I dealing with this issue.  Anyone please advise ASAP!!  Thanks.

Yes Dale! Check out Ashley's reply with link here.

​I'm running Windows 10 and have no preview problems. You can find which
verson of te player you have installed from here
https://helpx.adobe.com/flash-player.html

The info on my Flash player is below
YOUR SYSTEM INFORMATION
Your Flash Version
20.0.0.286
Your browser name
Google Chrome (PPAPI)
Your Operating System (OS)
Windows (Window 10)
​

Thank you Leslie for your quick response!  Thank you Steve for yours as well.  Had restarted twice, attempted to open older and current files, and did also find the fix information via the link Leslie provided prior to posting here, however my system said 'no updates' in the control panel.  I then uninstalled Adobe Flash and reinstalled and restarted, still no luck.  Then, when accessing Adobe Flash from Start (right click) > Programs and Features to check my version, I found a notification there that 21 updates were required!!  Applied updates, restarted and voila!!

Am now back up and running, however quite concerned that an outside application error/update can take down Articulate Storline 2 like this ... very concerning ...

Thank you again to Leslie and Steve for responding :)

I'm having issues with this as well, and I just upgraded to Storyline 2. Have there been any fixes to this? Talk about dramatically slowing down the design process ...