Preview not working in Storyline 2

Hi,

The preview functionality suddenly stopped working. It was working in the morning but suddenly the preview of all existing/new storyline projects show show a blank slide, irrespective of whether I preview a slide, scene, or project. Also the audio play function/preview is not working. Attached is a screenshot of what happens when I preview a slide. Also I have reinstalled Storyline 2 as well as flash player. Would be great if you could help.

 

 

 

306 Replies
Ashley Terwilliger

Hi Medo,

If you've installed the latest updates (I'm not sure of each of the update numbers) and have checked that you have later than Flash 20.0.0.267 then I think we'll need to have you work with our support engineers to dive a bit deeper into your system set up and anything else happening. You are welcome to reach out to them here. 

Dimitra, 

Did you check that you're using the latest update for Windows 10 as well? This article walks you through how to check and again, if you're using the latest update for Windows 10 and Storyline 2 we'll want to connect you with our Support team. 

Ashley Terwilliger

Hi Adrien,

Did you use the latest update of Storyline 2 Update 9, or the last one you had on your computer? Did you follow the steps in the article here for your version of Flash? 

If you're still having difficulty after installing the latest updates, I'd invite you to work with our Support Engineers so that we could determine a bit more about what's happening on your set up. 

Adrien Duval

Hey Ashley,

I've already read the article about Flash but I didn't give attention to download and install Flash with IE. I did it with Firefox. I updated Flash from IE now, and I can preview a Slide and a Scene. However, I still get the error message I posted when I try to preview the whole course.

Would recommend to reinstall SL2 after updating Flash from IE? It used to help on SL1. :)