The preview functionality suddenly stopped working. It was working in the morning but suddenly the preview of all existing/new storyline projects show show a blank slide, irrespective of whether I preview a slide, scene, or project. Also the audio play function/preview is not working. Attached is a screenshot of what happens when I preview a slide. Also I have reinstalled Storyline 2 as well as flash player. Would be great if you could help.
Please note that the reason Adobe put out the new version was to fix several serious "remote code execution" bugs. This means that malware can be installed on your computer without your knowledge or consent if you visit an infected page. Rolling back to the previous version leaves you vulnerable to some pretty serious malware like "ransomware" that encrypts your files and demands you pay a ransom or your files will be unusable.
I teach a course on personal computer security and I really stress the importance of keeping flash patched because Adobe is fixing these remote code problems once or twice a month. Unpatched Adobe flash is probably the #1 vector right now for getting a malware infection.
(I've attached a screenshot of a ransomware message from an infected computer.)
Well after about 5 hours, I added just one voiced slide to an old presentation. None of the suggested fixes with Flash would work so the current version of Flash is installed. The preview won't work, viewing your Player doesn't work. Also seems over the last few days the Publish locks again (used to lock alot a long time ago and now it is doing it again and you have to restart everything for it to publish). Seems like a lot of things don't work - thank goodness I updated just over 20 presentations a few days ago!
Publishing the files still works so, it's not a flash issue its a storyline 2 issue with previewing the project. When can we expect an update with the fix?
Also suffering from the same issue. Looks like storyline preps the preview but only shows a blank screen. Neither slide, scene or entire project preview works at the moment.
Same thing for me too! I hope you guys at Articulate will be able to solve this issue with a quick fix asap, without us users having to go back to the previous version of Adobe Flash.
I am having the same problem with the preview function and am unable to revert to a previous version of Flash or uninstall. Can staff please provide an estimate for when this problem will be fixed in Articulate Storyline?
i am having the blank preview issue and do have the most recent flash update with Windows 7. I ran the steps to try to rollback the flash but even running as an administrator the flash install required I run the most recent version so I am stuck. Any advice?
I'm on Windows 7 and after deleting the upgraded Flash Player, it won't let me install the version recommended in your fix (Right-click flashplayer20_0d0_228_winax.exe and select Run as administrator. Follow the prompts to complete the installation.)
I get an error message from Adobe that says the installation encountered errors and that version is not the most current... (see attached image of error message)
A bug has been identified in Adobe Flash Player 20.0.0.267 that breaks several preview features in Articulate Storyline and Articulate Studio. For example:
* You'll see a blank screen when you preview a project.
* The preview area of the player properties window is blank.
* The timeline preview feature doesn't work.
* You can't preview videos, Flash movies, or web objects.
* You can't edit videos.
* You can't import Engage interactions into Storyline courses.
If you are still having difficulty after going through the steps in that article, I would suggest you work directly with our support team here so that we can understand the issue.
We are continuing to work on this issue and will update when applicable, however I have no time frame to provide.
I'm not Christy and your instructions for Windows 7 did not work-Adobe won't allow me to install the earlier version (see attached Adobe error message)
Everyone, I went through the exact steps here of uninstalling my latest flash player and reinstalled the older version and I now have my preview back! Here is the link to the instructions.
Same for me. I fixed it yesterday and it was working fine earlier this morning. It stopped about 5 minutes ago. I also reinstalled Storyline 2 and Flash Player. Any help is much appreciated.
Lisa, one thing that I did when i reinstalled Flash, is that I ensured that I turned off automatic updates for the flash player. I am guessing that it may have updated itself again.
Thanks Todd. That could be it. I reinstalled Flash just now and it’s working again for the moment. I’ll keep the Flash Unistalll and Reinstall .exe handy just in case it happens again.
Thanks Leslie, but I see that Sharon has Windows 7, as I do. I will follow the link that you provided for her, I’ll see if it will work for me. Hopefully an Articulate update will be sent out soon for a more permanent solution. Thanks!
Yes, after I followed the directions from Adobe on how to locate and delete the hidden Flash files I was able to install the older version of Flash on Windows 7.
Sharon Calvin
Dynamic Works Institute
321-795-0107
305 Replies
Same thing happened to me
Please note that the reason Adobe put out the new version was to fix several serious "remote code execution" bugs. This means that malware can be installed on your computer without your knowledge or consent if you visit an infected page. Rolling back to the previous version leaves you vulnerable to some pretty serious malware like "ransomware" that encrypts your files and demands you pay a ransom or your files will be unusable.
If you must install an older version, you can help protect yourself by setting your browser so flash won't run in the browser unless you let it. See http://www.howtogeek.com/188059/how-to-enable-click-to-play-plugins-in-every-web-browser/ This shouldn't affect Storyline since it doesn't run in the browser.
I teach a course on personal computer security and I really stress the importance of keeping flash patched because Adobe is fixing these remote code problems once or twice a month. Unpatched Adobe flash is probably the #1 vector right now for getting a malware infection.
(I've attached a screenshot of a ransomware message from an infected computer.)
Well after about 5 hours, I added just one voiced slide to an old presentation. None of the suggested fixes with Flash would work so the current version of Flash is installed. The preview won't work, viewing your Player doesn't work. Also seems over the last few days the Publish locks again (used to lock alot a long time ago and now it is doing it again and you have to restart everything for it to publish). Seems like a lot of things don't work - thank goodness I updated just over 20 presentations a few days ago!
Publishing the files still works so, it's not a flash issue its a storyline 2 issue with previewing the project. When can we expect an update with the fix?
This post was removed by the author
Same thing! Preview worked this afternoon with Storyline but not this evening (while working on the same file on a local drive).
Also suffering from the same issue. Looks like storyline preps the preview but only shows a blank screen. Neither slide, scene or entire project preview works at the moment.
Same thing for me too! I hope you guys at Articulate will be able to solve this issue with a quick fix asap, without us users having to go back to the previous version of Adobe Flash.
Hi,
I have the same problem with the Storyline 1. the preview suddenly stopped working
what can i do?
I am having the same problem with the preview function and am unable to revert to a previous version of Flash or uninstall. Can staff please provide an estimate for when this problem will be fixed in Articulate Storyline?
I solved the problem by this explanation
https://www.articulate.com/support/storyline-2/preview-isnt-working-in-articulate-software-with-flash-player-2000267-installed
Hi
i am having the blank preview issue and do have the most recent flash update with Windows 7. I ran the steps to try to rollback the flash but even running as an administrator the flash install required I run the most recent version so I am stuck. Any advice?
Having same issue with blank screen while in preview. I will wait to see how the engineers fix it.
I'm on Windows 7 and after deleting the upgraded Flash Player, it won't let me install the version recommended in your fix (Right-click flashplayer20_0d0_228_winax.exe and select Run as administrator. Follow the prompts to complete the installation.)
I get an error message from Adobe that says the installation encountered errors and that version is not the most current... (see attached image of error message)
Any ideas?
Hi Christy!
Yes, the issue is affecting both products.
Hi Everyone!
I just shared the details in my previous post.
If you are still having difficulty after going through the steps in that article, I would suggest you work directly with our support team here so that we can understand the issue.
We are continuing to work on this issue and will update when applicable, however I have no time frame to provide.
I'm not Christy and your instructions for Windows 7 did not work-Adobe won't allow me to install the earlier version (see attached Adobe error message)
[cid:image001.png@01D142E7.BEC560A0]
Sharon Calvin
Dynamic Works Institute
321-795-0107
I concur, the same thing just happened to me
Hi Sharon!
Once you reply to a thread you get all replies, even those to other users, so I apologize for any confusion.
Looks like you are replying via e-mail, which attaches your signature so you are welcome to pop in and edit that.
As for the issue you are having I did see another user mention in a similar thread the following:
If you go to the Adobe Site and download this uninstaller, you are then able to install and older version. Here is the link:
https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main
Perhaps that'll work for you?
If not, you are welcome to work directly with our support team here.
Everyone, I went through the exact steps here of uninstalling my latest flash player and reinstalled the older version and I now have my preview back! Here is the link to the instructions.
https://www.articulate.com/support/storyline-2/preview-isnt-working-in-articulate-software-with-flash-player-2000267-installed
Same for me. I fixed it yesterday and it was working fine earlier this morning. It stopped about 5 minutes ago. I also reinstalled Storyline 2 and Flash Player. Any help is much appreciated.
Lisa, one thing that I did when i reinstalled Flash, is that I ensured that I turned off automatic updates for the flash player. I am guessing that it may have updated itself again.
Thanks Todd. That could be it. I reinstalled Flash just now and it’s working again for the moment. I’ll keep the Flash Unistalll and Reinstall .exe handy just in case it happens again.
Lisa Ramsey | 614.203.0574
Thanks Leslie, but I see that Sharon has Windows 7, as I do. I will follow the link that you provided for her, I’ll see if it will work for me. Hopefully an Articulate update will be sent out soon for a more permanent solution. Thanks!
Yes, after I followed the directions from Adobe on how to locate and delete the hidden Flash files I was able to install the older version of Flash on Windows 7.
Sharon Calvin
Dynamic Works Institute
321-795-0107
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