Preview not working in Storyline 2

Hi,

The preview functionality suddenly stopped working. It was working in the morning but suddenly the preview of all existing/new storyline projects show show a blank slide, irrespective of whether I preview a slide, scene, or project. Also the audio play function/preview is not working. Attached is a screenshot of what happens when I preview a slide. Also I have reinstalled Storyline 2 as well as flash player. Would be great if you could help.

 

 

 

305 Replies
Leslie McKerchie

Hi everyone and thanks for popping in to assist each other over the holiday weekend. Much appreciated!

As shared here by a few, there is an update that assists Win 7 users and you can check out our documentation here.

For anyone having difficulty with instructions we have shared, I invite you to be sure that your player is not auto-updating again.

According to the Adobe Flash Player Guide, update options let the user specify whether Flash Player should display a notification when a new version is available, and how frequently to check for new versions. When installing the player on Windows the user selects which option they want: 
-Allow Adobe to install updates 
-Notify me to install updates 
-Never check for updates
Choose "Notify me" to be able to decline an update to Flash Player as you reinstall the Player per our instructions above. Here is a link to that guide.

If you are still having difficulty, you are welcome to reach out to our team directly here.

Any updates from our team will be shared in the documentation referenced above as well as shared in applicable forum threads.

Edward Eckenstein

Sorry, it looks like you can only install the standalone Flash player on Window 7 and not Win 8 or 10 because its now integrated into Internet Explorer. Microsoft usually only pushes out updates on second Tuesday of the month unless there's a critical security issue. I hope they push this one out sooner. If Microsoft is going to take over pushing out updates from Adobe, they need to be at least as quick at this as Adobe has been.

Sara Hargrave

I followed the instructions in the shared link, it worked for awhile.  A side effect was when I uninstalled the new version and installed the old version, links in my email (Outlook) stopped working. Reported to my IT support and now Storyline 2 preview isn't working. This is frustrating and taking a great deal of my time and my agencies tech support. Isn't there a quick fix Articluate can share that won't force people to have to uninstall the new Flash version?

Leslie McKerchie

Hi Danielle!

Are you a Windows 7 user? Looks like an update was provided for that. We have updated our documentation here as well.

Hi Megan!

Be sure that you do not have your system set to auto-update.

According to the Adobe Flash Player Guide, update options let the user specify whether Flash Player should display a notification when a new version is available, and how frequently to check for new versions. When installing the player on Windows the user selects which option they want: 
-Allow Adobe to install updates 
-Notify me to install updates 
-Never check for updates
Choose "Notify me" to be able to decline an update to Flash Player as you reinstall the Player per our instructions above. Here is a link to that guide.

Hi Sara!

Yes, a recent update has caused issues that are being shared in this thread. You are welcome to peek through, but my first link in this response will give you the tools needed.

 

Dan Hill

My preview also does not work, but also, my CD output does not run, and gives a error message saying "Launch_Story.exe has stopped working" and goes on to say a problem caused this. Anyone have a similar issue? The HTML output of the same file plays fine! IS this related to the mentioned Flash issue(s)???

Ashley Terwilliger-Pollard

Hi Dan,

I believe it is - we have had this also recently reported and because our CD output is based on the Internet Explorer set up, if Flash isn't able to run correctly there it may be interfering with you playing that as well. So far I've only heard that it's an issue on Win 10 - is that the set up you're using?