Preview not working in Storyline 2


The preview functionality suddenly stopped working. It was working in the morning but suddenly the preview of all existing/new storyline projects show show a blank slide, irrespective of whether I preview a slide, scene, or project. Also the audio play function/preview is not working. Attached is a screenshot of what happens when I preview a slide. Also I have reinstalled Storyline 2 as well as flash player. Would be great if you could help.




306 Replies

I may have missed the answer to my question in this thread, but has Storyline fixed the Preview bug that required us to rollback our version of the Flash player? I can preview now, except unfortunately everything else I use that requires the current version of the Flash Player won't work and I'd like to  update it as soon as Storyline works with it.

Ashley Terwilliger

Hi Cindy,

The fix isn't within Storyline, its within the different Windows updates related to Adobe Flash. If you're on Windows 8- you'll still need to use the rolled back Flash version, as they haven't released the update for that yet. If you're using Windows 7, Vista, 10 - you can update to the latest version following the steps here. 

Karen Drummey

I agree with Robby and Kris. I wasted time trying to figure out what was happening and if I had an email, I would not have. There are probably some people right now who haven't used their Storyline since this happened who are about wonder what's going on. I understand problems like this come up when it comes to technology, but not to get out in front of problems is not being transparent and not good customer service.

George Moureau

I agree with Robby, Kris and Karen, there should be an alert system in place for SL customers and perhaps that'll be a take away from this sordid little adventure...on the other hand, I also think Ashley and Leslie have done a great job working with us to resolve this problem, so I'll go half way and say customer service could add and alert feature, but I think it's been very, very good dealing with the immediate problem.

Ashley Terwilliger

Hi all, 

We have shared that thought and idea with our team in regards to an alert and sending the info out to users. One thing is to ensure when you activate your software, that you choose the button to register it - as that allows our team to keep track and be able to contact users using that information. Lesson learned across the board here - and we're continuing to look at ways to improve our software based on your feedback and our communication in regards to updates, fixes, or known issues. If you have any other advice or feedback to share, please feel free to do so here in the forums or send along to our product team using the form here. 

Lizzie Angell

Hi Ashley

It is good how communicative people are on the forums, and I agree the service on here is great, but I would like to know what happens to the information put in to the 'feature request' forms, as I have filled out a few, and had nothing happen. - No feed back or response, may be just a comment that someone will look into it.

What is your process for looking through the 'feature requests' ?