Preview not working in Storyline 2
Dec 29, 2015
By
Neha Madan
Hi,
The preview functionality suddenly stopped working. It was working in the morning but suddenly the preview of all existing/new storyline projects show show a blank slide, irrespective of whether I preview a slide, scene, or project. Also the audio play function/preview is not working. Attached is a screenshot of what happens when I preview a slide. Also I have reinstalled Storyline 2 as well as flash player. Would be great if you could help.
305 Replies
Hi Cindy,
The fix isn't within Storyline, its within the different Windows updates related to Adobe Flash. If you're on Windows 8- you'll still need to use the rolled back Flash version, as they haven't released the update for that yet. If you're using Windows 7, Vista, 10 - you can update to the latest version following the steps here.
Hi Cindy,
According to previous replies in this thread, Adobe has released fixes for Windows 7 and 10. Articulate expects Adobe to release a fix for Windows 8 any day now.
Looks like my Windows 10 computer was updated automatically this am, all is working normally....thanks Ashley for you constant awareness of what's going on in this forum and your immediate and appreciated help! Your the best!
George
Dagonit! You're the best....I know what I want to type, my fingers have other ideas!
G.
Thanks George, even with the grammatical errors. ;-)
Also happy to hear the updates were applied automatically - saved you a step! You may want to look at disabling the auto updates going forward, just so that you don't have any other unexpected encounters with Flash/Windows updates.
Adobe came out with a new Flash version a couple of days ago (1/4?). I was able to install the new version of flash (version 20.0.0.270) and it fixed my Storyline issues.
Hi Leslie,
No, I am using Windows 7 but have just checked with a friend and they are on Storyline 2 V7 and mine is only updated to V5.
How do I download the latest version please? This may fix the problem.
Thank you for your help.
Hi Pam!
You can check out and download the latest version here.
Also - please be advised that responding to the forums via e-mail attaches your signature, but you are welcome to pop in and edit if needed.
Although it is the same problem for me, I'm happy to see it's not my computer. I haven't used SL2 for awhile and thought maybe it went to sleep on me.
Daniela
Hi Daniela,
What Windows version are you using? You'll want to check the article here as all Windows versions with the exception of Windows 8 have been updated.
Same for me...Sitting with IT right now, computer is 100% updated....no windows or firmware updates available....yet I still cannot preview. IT relates that I have the newest adobe and windows with the patch. HELP! Thanks---Jeff
BTW, windows 10, storyline fully updated as well.
Hi Jeffrey,
Are you able to check the update numbers and dates? I heard of at least one user who didn't get the update on the day we heard it rolled out, so it seemed to be rolling out a bit at a time.
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Did this get resolved? I'm attempting to follow the conversation here.
Hi Shawn! Our documentation is here. Still waiting on Windows 8.
Hi Ashley. I'm on W8 but trying to upgrade free to W10. Seems to take long. Maybe W8 will get the fix soon.
Hi Daniela,
We've heard from Windows that it'll be Tuesday - so fingers crossed that holds true. Windows 10 was fixed this past Tuesday, and Windows 7 and Vista the Tuesday before...so they're on track.
A free upgrade wouldn't be a bad thing either, so fingers cross for you there. ;-)
Not only my problem. It work for window 7. :)
just delete the latest the flash (12/29) and reinstall the one from adobe.com.
Thank you very much.
I COMPLETELY agree with you, Robby. Articulate should have contacted all of its users immediately when they knew about the problem.
I agree with Robby and Kris. I wasted time trying to figure out what was happening and if I had an email, I would not have. There are probably some people right now who haven't used their Storyline since this happened who are about wonder what's going on. I understand problems like this come up when it comes to technology, but not to get out in front of problems is not being transparent and not good customer service.
I agree with Robby, Kris and Karen, there should be an alert system in place for SL customers and perhaps that'll be a take away from this sordid little adventure...on the other hand, I also think Ashley and Leslie have done a great job working with us to resolve this problem, so I'll go half way and say customer service could add and alert feature, but I think it's been very, very good dealing with the immediate problem.
Hi all,
We have shared that thought and idea with our team in regards to an alert and sending the info out to users. One thing is to ensure when you activate your software, that you choose the button to register it - as that allows our team to keep track and be able to contact users using that information. Lesson learned across the board here - and we're continuing to look at ways to improve our software based on your feedback and our communication in regards to updates, fixes, or known issues. If you have any other advice or feedback to share, please feel free to do so here in the forums or send along to our product team using the form here.
Hi Ashley
It is good how communicative people are on the forums, and I agree the service on here is great, but I would like to know what happens to the information put in to the 'feature request' forms, as I have filled out a few, and had nothing happen. - No feed back or response, may be just a comment that someone will look into it.
What is your process for looking through the 'feature requests' ?
cheers
Hi Lizzie,
That's a great question - and one we hear a lot. The feature requests go to our team and they categorize and review them, but due to the volume received they are only acknowledged with an automatic response letting you know it was submitted and received. If there were additional questions or information needed, that may be when you'd hear back from them. Having them go through this system, while it may seem impersonal, does allow for us to track, categorize and keep them in a centralized location vs in a number of different threads or product sections. Once our product team has them, they keep them as they look towards working on updates and new product releases and determine how requests fit in with the road map (which we don't share publicly), and value/impact across our user base.
We receive thousands of feature requests every year, so as you can imagine, not every feature request can make it to release. Many of the added features in Storyline 2 came about as a direct result of customer feedback. Creating a public facing feature request page is something a number of users have asked about before, and there are many reasons we haven't done it yet but one is simply that features get added/removed/delayed throughout the development cycle. We continue to have this discussion in the forums and internally in terms of making this process a bit more visible, so our team is also looking into what that would look like and how we'd do so.
Hope that helps bring a bit more clarity to the situation!
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