I have been having an on-going problem with the preview function in articulate storyline. When I click preview the first second of content is displayed and freezes there, if anything arrives onto the slide after the first second or two, it is not shown. The content works fine when published, and we have tried swapping over courses onto other machines and they preview fine on there. This happens with multiple courses.
hmmmm, well whatever the problem is, it appears to be local to your machine only....I don't have any fixes but I have a few suggestions of things that might help find the issue :are you using the same spec pc as the others who do not experience any problems (specifically RAM and processor), do you have any security settings that may be blocking the preview function? What OS are you using?
Have you tried importing into a new project since doing the repair?
Since you've tried the advice that Harri offered, I think the next step would be for you to submit a support case so our team can help figure out what is happening with your file.
4 Replies
Hi Kerry,
That doesn't sound like normal SL behavior, have you tried running a repair on the programme, if not, for details on how to do this click here.
Hope this helps
Hi Harri,
Thanks for your advice, unfortunately I've just tried this and it hasn't worked. Is there anything else you can suggest?
Kerry
hmmmm, well whatever the problem is, it appears to be local to your machine only....I don't have any fixes but I have a few suggestions of things that might help find the issue :are you using the same spec pc as the others who do not experience any problems (specifically RAM and processor), do you have any security settings that may be blocking the preview function? What OS are you using?
Have you tried importing into a new project since doing the repair?
Hope some of this is helpful
Hi Kerry and welcome to Heroes!
Since you've tried the advice that Harri offered, I think the next step would be for you to submit a support case so our team can help figure out what is happening with your file.
This discussion is closed. You can start a new discussion or contact Articulate Support.