Preview/Publish not working and Altering After Publishing
I am an intern currently working with a training department for a corporation. I am new to Storyline Articulate and have only worked on it for three weeks. One of the tasks that I have been assigned is to review slides in storyline to check for errors (such as navigation errors, or visual errors). This company is quiet large and creates the same training material in several different languages (translations are prepared through a third party, who to my understanding does the translations through articulate). Everything was going fine until I started reviewing the Korean training material. When trying to preview or publish this file, I receive the following message:
“We’re sorry, something went wrong with Articulate Storyline and it might close.
You can help us fix this bug by sending us information on what went wrong. Be as detailed as possible – everything helps!”
I did not receive this on just one Korean module but all seven of them. I have not had this problem on any languages prior to Korean or after Korean. Fortunately, a college of mine could publish it using their Storyline on their computer. I read forums that suggested that it could be a flash update but the company automatically sends out updates so my college should have an up to date flash, same as me. The only difference is that I have windows 10. Could that be the issues?
After my college published the Korean files on our website, I noticed some issues in the navigation and some of the text was now moving off the page. I opened up Storyline to fix the words so they would fit on the page, but nothing was wrong with them, in fact, they were not even close to the edge. I then checked the navigation and it appeared to have the correct triggers (note I could not preview this because an error message that pops up). I wanted to show my supervisor the issues online and reloaded the page. The text still had the same issue, (the words moved off the screen), but the navigation was not a problem this time. I am not sure why the navigation did not work the first time but I need it to work every time, due to the large amount of people going through training. I do not know how to fix the error message, or the text problem. Any help would be greatly appreciated.