Preview Slide is super slow except for the audio track

Hi Katie,

Thank you for sharing the details of what you are seeing in your project when previewing.

Do you know what version of Storyline you're using? We are currently on Build 3.27.18822.0 for Storyline 360. You can read all of the details here.

You can check by going to:
Help > About Articulate Storyline

The first thing I did was look for updates. There are none when I click Check For Updates. See attached for my versions.

When you preview the slide I attached, does it play fine for you?

K

Hi Katie,

Thanks for letting me know that you are on the latest version.

I am not seeing the same issue when I take a look at your file preview.

We do, however, have an issue reported regarding slow and choppy previews in the latest update. We are currently looking into this and I've attached this conversation as we track user impact and so that we can share any updates with you here. If this is slowing you down, you can roll back to the previous release.

I can confirm the issues is Version related. I rolled back to the previous version and Preview Slide is working like a dream.

Will not upgrade until a newer version comes out tho!

Thanks

K

Thanks for confirming, Katie.

I'm glad you were able to get around the issue by rolling back to a previous update.

As I mentioned above, we will share any relevant updates with you here.

Hi. I know a big update happened on the 23rd? Does that update include fixes for the Preview slowness issue?

Hey Katie,

It looks like our team is currently working on this at the moment. We will be sure to share any relevant information with you here!

For more information on recent updates, feel free to check those out here. 

Hi Katie, We've had difficulty replicating the slow preview in the latest build -- we're now on Storyline 360 July 23, 2019 (Build 3.30.19518.0). 

If you haven't updated to the latest build yet, I'd like you to try that. If you are still seeing the issue, please reply here and we'd be happy to take another look and continue troubleshooting with you!

Yay! Preview Slide functionality is performing as expected; no choppiness. Animations display as expected in relation to narration timing. Thanks! K

Hi all!

Good news! We just shipped out Update 31 (Build 3.31.19951.0) for Storyline 360 this morning. This update solved the issue where Preview mode was slow or choppy.

To update, head over to your Articulate 360 desktop app. You will see an "update" button near Storyline 360. Press that, and you will good to go.

If you run into any issues, you can find us here or contact our Support Engineer directly using this link.

Good news Everyone,

Jumping in here to let you know we released Update 8 for Storyline 3 that also includes a fix for the issue where Preview mode was slow or choppy.

Here’s how you can update Storyline 3. Once you're up and running, preview your file and let us know if you run into any issues!