I'm sorry to hear that you are experiencing troubles generating a preview!
Would it be possible to share a screenshot of the error message you are encountering? You may want to run through the steps listed here for Unexpected or Erratic Behavior you are seeing.
Please let me know if you have any additional questions!
I've got the same Problem! Is there an idea for a solution? Restarting my Computer didn't work (read this in another post About problems with the preview), installing the newest version of Articulate 360 didn't work also..
The error message is simply (it's in german, but translated): "An Error has ocurred with Articulate Storyline. The Program may be closed"
You did an excellent job troubleshooting. Let us give you a hand! I opened up a case with our Support team to look into what's causing that error message.
One of our engineers will email you with some next steps to try shortly!
Hi all, I'm having a similar issue, but only with a specific course.
Between myself and another colleague, we're not able to preview this specific course in Storyline 3 as an Entire Project or as a Scene. Funnily enough, I have no problem with previewing individual slides.
I thought this was a Flash issue, but when we tested other courses, they all worked fine. This particular course we're dealing with is converted from a PowerPoint presentation, and so far I've tried to import it into a brand new project and to import into an existing story file, but nothing works.
Any idea on what to do/what might be the cause? Appreciate the expertise!
I remember facing this issue with a course created using SL360. I later found out, it was because of my Result Slide. I just re-inserted my Results slide again and applied the triggers and it worked. Initially, I had used the Result slide provided by the template. My course had a quiz with a Result slide.
Hi Wendy, Unfortunately I'm not able to share, since it's an internal document. I tried to publish it just now as well to see if I can at least preview in the LMS, but that also resulted in an error as well :/ If you have any thoughts on how I should investigate, I'll test and report back!
Hi Sajna, Thanks for the thought. Unfortunately it's not applicable in my case, since there's no quiz or results page. I still appreciate the knowledge sharing though!
I'd be happy to take a look at your project file to investigate what's happening if needed. You can share it with me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Hi Wendy, Thank you for the suggestion and for your prompt response. The issue has been resolved!
After someone else recommended I revisit the PPT and scrub it of animations/transitions, I did so and took your suggestion of previewing each slide until I found 3 corrupt ones. Once I fixes elements of these slides, I can now preview. Thanks again!
14 Replies
Hey Sidra,
I'm sorry to hear that you are experiencing troubles generating a preview!
Would it be possible to share a screenshot of the error message you are encountering? You may want to run through the steps listed here for Unexpected or Erratic Behavior you are seeing.
Please let me know if you have any additional questions!
I've got the same Problem! Is there an idea for a solution? Restarting my Computer didn't work (read this in another post About problems with the preview), installing the newest version of Articulate 360 didn't work also..
The error message is simply (it's in german, but translated): "An Error has ocurred with Articulate Storyline. The Program may be closed"
I'm also unable to publish the Course with the same error message.. (wanted to publish it as a new Version of my Course in Articulate 360)
So sorry you're getting tripped up, Xenia.
You did an excellent job troubleshooting. Let us give you a hand! I opened up a case with our Support team to look into what's causing that error message.
One of our engineers will email you with some next steps to try shortly!
Hi all, I'm having a similar issue, but only with a specific course.
Between myself and another colleague, we're not able to preview this specific course in Storyline 3 as an Entire Project or as a Scene. Funnily enough, I have no problem with previewing individual slides.
I thought this was a Flash issue, but when we tested other courses, they all worked fine. This particular course we're dealing with is converted from a PowerPoint presentation, and so far I've tried to import it into a brand new project and to import into an existing story file, but nothing works.
Any idea on what to do/what might be the cause? Appreciate the expertise!
Can you share the .story file Tina?
Hi Tina,
I remember facing this issue with a course created using SL360. I later found out, it was because of my Result Slide. I just re-inserted my Results slide again and applied the triggers and it worked. Initially, I had used the Result slide provided by the template. My course had a quiz with a Result slide.
Hope this helps.
Thanks
Sajna
Hi Wendy, Unfortunately I'm not able to share, since it's an internal document. I tried to publish it just now as well to see if I can at least preview in the LMS, but that also resulted in an error as well :/ If you have any thoughts on how I should investigate, I'll test and report back!
Hi Sajna, Thanks for the thought. Unfortunately it's not applicable in my case, since there's no quiz or results page. I still appreciate the knowledge sharing though!
Hi Tina
you could try creating a new file and importing a few slides in at at time and testing - perhaps there is a corrupt slide/object on a slide.
If you can't share the file here I suggest you log a support ticket with Articulate and get them to take a look.
Hi Tina,
I agree with Wendy's idea.
Since the issue seems to be limited to one project, I'd recommend importing the slides into a new file and seeing if this alleviates the issue.
I'd be happy to take a look at your project file to investigate what's happening if needed. You can share it with me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Hi Wendy, Thank you for the suggestion and for your prompt response. The issue has been resolved!
After someone else recommended I revisit the PPT and scrub it of animations/transitions, I did so and took your suggestion of previewing each slide until I found 3 corrupt ones. Once I fixes elements of these slides, I can now preview. Thanks again!
Hi Leslie, Thanks for reaching out. Thanks to Wendy's suggestions, I've been able to resolve the error.
Great news Tina! I know it can be a slow process but it's a solution to help resolve the issue. All the best with your project!
This discussion is closed. You can start a new discussion or contact Articulate Support.