Hi - I'm having issues previewing (the project) and publishing the Storyline2 trial. Is this an issue or am I not supposed to be able to do this with the trial version?
sounds like I have the same issue - it just hangs when publishing (I think it's on a second attempt in the same session) - little turning circle cursor & it locks up the whole program (cancelling doesn't do anything - still hung). If I use task manager to close Storyline 2 down, I can restart it & get 1 publish, then if I change something & try to publish a second time, it hangs again.
If there's a patch for this, I'd love it, because this is quite a slow-down to workflow... thanks!
I thought it may have to do with leaving the last editing object selected. I clicked out in the grey space outside the slide before publishing, it's been working - of course now that I've said that, I tried leaving an object selected & it worked fine again. I don't know :P
Sorry - the message just says that something has gone wrong and wants to send report to Articulate (which I have done a few times now). Since reading the above message, I clicked outside of the project before publishing. This got me a little further, where the publishing window appeared, before I received the message that there was a problem.
I get this same message when I try and preview the project.
So far, this is the only one that I've built in Storyline2. I've never had issues with others. I've uninstalled and reinstalled Storyline2 and the same issue is reoccurring.
Hi June! Be sure that you have this installed on your local drive. Also, I asked if it was occurring in other projects because you mentioned that you had uninstalled and re-installed, so perhaps your actual project is corrupt, in which case, you could import into a new project.
Thanks, when I follow the directions to import into a new project from the first step, it immediately takes me to open a file I have already created in Storyline2 (I don't get the options to view the thumbnails....
I don't seem to be successful at importing this file into a new project.
I've asked a colleague to publish this file, and they were unsuccessful. It appears that this file may be corrupt. How can I share this file? Most importantly, how can I import this into another project without having to rebuild it?
Hi - I found out what the issue or rather the slide was that is causing the file to be corrupt. It's the last slide in the project with the certificate image. I removed each scene to determine where is was, and then isolated it to the slide/image. I thought perhaps the trigger with the "Close" text, but it's the image. :(
I've been able to narrow down the exact issue. It's not the image. It's a trigger. The same one the brings the users name from the first slide, into the last (%FirstName%).
Hi June! Sorry for the delay, the forums have been a little crazy since the update.
I took a look at your file and had no problem publishing, but did see the issue that you reported as well as not being able to get off your last quiz slide, I was stuck :)
So, I updated the navigation to go back to your menu slide (as with the summary listed there I think that was your intent) and updated the certificate slide to %FirstName1% as that is how you built your variable.
Oh no! Well, I do not think that it's the file now.
So, I would advise that you to be sure that you are working locally and not on a network drive and follow the directions here to get your software functioning.
If this doesn't work, hop over to support so that they can evaluate the errors/windows logs to understand what may be going on.
19 Replies
The trial version is a fully functional version, so you should be able to preview and publish. What exactly is the problem?
When I attempt to preview the project, I get this message: it's been 2 days now. Previewing the slide or scene is not an issue.
When I attempt to publish, it takes a long time where I have had to close it down. I've waited as long as 45 minutes.
Thanks,
June
sounds like I have the same issue - it just hangs when publishing (I think it's on a second attempt in the same session) - little turning circle cursor & it locks up the whole program (cancelling doesn't do anything - still hung). If I use task manager to close Storyline 2 down, I can restart it & get 1 publish, then if I change something & try to publish a second time, it hangs again.
If there's a patch for this, I'd love it, because this is quite a slow-down to workflow... thanks!
hmmmm - a little more testing...
I thought it may have to do with leaving the last editing object selected. I clicked out in the grey space outside the slide before publishing, it's been working - of course now that I've said that, I tried leaving an object selected & it worked fine again. I don't know :P
Sorry - the message just says that something has gone wrong and wants to send report to Articulate (which I have done a few times now). Since reading the above message, I clicked outside of the project before publishing. This got me a little further, where the publishing window appeared, before I received the message that there was a problem.
I get this same message when I try and preview the project.
Thanks,
Hi June! Do you get this same issue in all projects or just this one?
So far, this is the only one that I've built in Storyline2. I've never had issues with others. I've uninstalled and reinstalled Storyline2 and the same issue is reoccurring.
Hi June! Be sure that you have this installed on your local drive. Also, I asked if it was occurring in other projects because you mentioned that you had uninstalled and re-installed, so perhaps your actual project is corrupt, in which case, you could import into a new project.
Thanks, when I follow the directions to import into a new project from the first step, it immediately takes me to open a file I have already created in Storyline2 (I don't get the options to view the thumbnails....
I don't seem to be successful at importing this file into a new project.
Thanks,
June
Would you be able to share your .story file for me to have a look at?
Hi Leslie,
I've asked a colleague to publish this file, and they were unsuccessful. It appears that this file may be corrupt. How can I share this file? Most importantly, how can I import this into another project without having to rebuild it?
Thanks,
June
You can share the file via 'Add Attachment' here in the forums.
If you are wanting to try to start the new file first though, you can follow the instructions found here.
Attached is my file. Importing to another project with Storyline2 seems different than Storyline1.
Hi - I found out what the issue or rather the slide was that is causing the file to be corrupt. It's the last slide in the project with the certificate image. I removed each scene to determine where is was, and then isolated it to the slide/image. I thought perhaps the trigger with the "Close" text, but it's the image. :(
I would advise re-creating that slide then. Glad that you were able to get to the bottom of your issue :)
Thanks,
I've been able to narrow down the exact issue. It's not the image. It's a trigger. The same one the brings the users name from the first slide, into the last (%FirstName%).
Not sure why, any suggestions?
Thanks,
June
Hi June! Sorry for the delay, the forums have been a little crazy since the update.
I took a look at your file and had no problem publishing, but did see the issue that you reported as well as not being able to get off your last quiz slide, I was stuck :)
So, I updated the navigation to go back to your menu slide (as with the summary listed there I think that was your intent) and updated the certificate slide to %FirstName1% as that is how you built your variable.
Updated file attached.
Thanks Leslie,
I've looked at it, and attempted to publish and not successful :(
*Sigh*
Oh no! Well, I do not think that it's the file now.
So, I would advise that you to be sure that you are working locally and not on a network drive and follow the directions here to get your software functioning.
If this doesn't work, hop over to support so that they can evaluate the errors/windows logs to understand what may be going on.
This discussion is closed. You can start a new discussion or contact Articulate Support.