Print Button not working on Mac Safari

Jan 26, 2017

The print button (to display the test results) works fine with a PC, or a Mac with Chrome or Firefox (not well but you can get it to print) but doesn't do anything when using Safari. I can have the students take a screen capture but the box "Enter name" covers their score. The Enter Name box is not a layer and I don't know how to find it so I can move it to a different location so that a screen shot will display the score. I don't know anything about coding, maybe this will help:

%YourNameForQuiz%

Thanks,

Debbie

7 Replies
Ashley Terwilliger-Pollard

Hi Debbie, 

That pop up isn't on a layer, it's a generation from the text labels within the player, so although you can edit the text there you won't be able to change the location of the pop up box. 

It should work in Safari 7 or later  though based on the system requirements for Storyline and in Flash or HTML5.  Do you have a link to the course so that we could test it out? What happens in Safari after the user enters their name? Does it not generate the report.html file where you'll see the print results? Do you know if there are any settings within Safari to block pop ups or stop a course from opening another window?

If you can share a link to the course here we can also give it a try and see how it's behaving/or not. 

Crystal Horn

Hey there, Debbie!  I just wanted to add that you'll need to have the latest version of Flash Player installed in Safari.  The Print Results feature isn't supported in HTML5 output.

I checked your link, and I was able to generate a print results tab in Safari after taking the quiz...didn't realize how long it had been since I'd practiced citations.  :)

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