Print Button results in a blank page appearing

I have created the "Graded Results Slide" and given the user the ability to print their results upon completion. I published, and then when I open the published file from my computer, complete the Learning and click to Print, a blank window opens up and nothing shows up to print. Is there a step I am missing?

How can I have all of the questions and answers appear on a page to print?

21 Replies
Ashley Terwilliger

Hi Kennedy,

Are you testing the published output locally? That could be why it's not working as expected, as testing it locally can cause security and browser restrictions to not display the items like that. You'll want to look at uploading it to the intended environment to properly test. This article gives a bit more information about that in addition to some testing platforms. 

Issa Areef

Hi,

 

We've been having an issue where I do the quiz and if I print results right away all the questions and answers appear on the page. But if I come out of it and go back in when I click print results only the score at the top appears. You can find a screenshot of this attached.

Any ideas why it would this?

Ashley Terwilliger

Hi Issa, 

Are you closing the browser window and then resuming the course where you left off, or do you return earlier in the course? If so, we've seen that happen and reported it to our QA team that if you resume on the results slide and try to print again the answers are missing.  I'll include this forum discussion in the report filed with our team so that I can update you here once there is additional information to share. 

Issa Areef

Hi Ashley,

I think the bug happens when I do both close the course and go back in and also when I go back a slide and then try to print again. It's not so much of an issue as we have the review quiz option for our learners so they can still have a look where they went wrong. Thanks for your help and the quick reply!

Issa

Ashley Terwilliger

Hi Issa,

Thanks for that additional information and it does sound like it matches at least a portion of the bug report I mentioned. So I did include this thread in the report filed with our team so that I can share any updates with you here once we have additional information but unfortunately I'm unable to offer a time frame in regards to that. 

Ryan Moscoe

I have a Storyline 2 course that I have published for LMS and uploaded to the LMS (Cornerstone). The Print Results page is completely blank in Internet Explorer (IE 11), but it functions normally in Chrome. Therefore, I suspect there is an issue between Storyline and IE 11, not an issue with the course or the LMS.

Issa Areef
Issa Areef

Hi,

 

We've been having an issue where I do the quiz and if I print results right away all the questions and answers appear on the page. But if I come out of it and go back in when I click print results only the score at the top appears. You can find a screenshot of this attached.

Any ideas why it would this?

Hi Ashley,

 

Do you have any updates or timescales on the issue above?

 

Kind Regards

Issa

Greg Brown

I'm having a similar issue where the Print Results page comes up blank in Coursemill in IE 11. I've also tried in Chrome outside of the LMS and also get a blank page. (I also have popup blockers disabled.) The only time the Print Results page works correctly is when I publish to CD. Any suggestions?

Thanks,

Greg