Print Results crashes IE 11
Jan 16, 2015
By
S M
I have to provide my course on a CD. Desktop tests of the Print Results button in the course work fine. When I publish to the CD and launch the course, the Print Results button works fine till I enter my name. Then the browser fails to open and load. I get a blank screen with an error message that IE encountered a problem and had to close. See image below. What do I need to do to make it work?
Specs: IE 11, Win 7, SL 1,
10 Replies
Hi Shanti,
I just tested this myself and it opened as expected in IE11 - you should see a new HTML page created with the results. What file are you using to launch the course? You'll want to use the Launch_story.exe file.
Hello Shanti!
I did a quick test of a file published to CD, and I was able to open my results in IE 11 without issue. Please make sure that there are no security setting in your browser that my prevent windows to open.
Also, you could share the file here if you would like us to test your file.
Hi Ashley and Emily,
I tested the CD on my work computer and my home computer and it crashes IE every time. In fact,it would not open the document either.
I'm uploading a stripped down course here. It works fine from desktop - would you be able to publish to a CD and then test? The problems are only when trying to run from CD.
Hello Shanti!
Thank you for sharing your file. I published this to cd, then burned the zipped file to a CD. I was able to open this and extract the files into my C drive in a newly created folder. I launched the file and was able to complete and print the results without issue:
I did notice a slight lag when the file opened, about 3-4 seconds, but it did play properly after that. Have you seen this issue with other courses?
What happens if you run it off the CD? It works fine off of C drive.
Hello Shanti!
It did work without issues after burning to the CD. Are you extracting the files from the zipped folder before trying to view them?
Hi Emily,
Thank you for testing. Here's some additional information.
1. I move the published files to the CD without zipping them. (And yes, I burn the disc)
2. I click on Launch_story.exe to play the CD. The course plays fine - the print button on the results page opens a browser window and immediately crashes. My learners need to print this report.
3. If I run the course from desktop (not from CD) it works fine.
Hello Shanti!
I also tried running this from the CD directly and it did work as well. i was able to use the print results button.
Would you be able to suggest how I might troubleshoot? I've tested on multiple computers at work, then I tested on my home laptop and it crashed there too. So clearly it is not a work environment setting that is causing a problem.
Hello Shanti!
You may want to reach out to our support team for more assistance.
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