2 Replies
Maria Costa-Stienstra

Hi, Karen!

Thank you for reaching out! I'm sorry to hear you're having trouble downloading icons and photos from the content library. 

Please take a look at the article below, and let's start by checking the network endpoints and ports listed here:

If you are still having problems after adding those to your allow list, I'd encourage you to open a support case with our engineers so we can see what's going on.