I am getting a triangle with an exclamation point instead of some photos and no icons. Maybe a site is being blocked by my organization? If so, does anyone know the urls so I can get them unblocked?
If you are still having problems after adding those to your allow list, I'd encourage you to open a support case with our engineers so we can see what's going on.
2 Replies
Hi, Karen!
Thank you for reaching out! I'm sorry to hear you're having trouble downloading icons and photos from the content library.
Please take a look at the article below, and let's start by checking the network endpoints and ports listed here:
If you are still having problems after adding those to your allow list, I'd encourage you to open a support case with our engineers so we can see what's going on.
Thanks! This also fixed my problem accessing the tutorials video at https://training.articulate.com/webinars/storyline-tutorials#t=1068