Problem after attempting to download Update 2 By Jodie O'Rourke Hi, I attempted to download update 2 this morning, and since then my working day has grinded to a halt as I have not been able to use Storyline at all. Everytime I even try and just open it from my desktop I get the message ' Storyline has encoutered an error and will have to shut down. Apologies for the inconvenience.' We have attempted an un-install and re-install of the software but nothing works!!! Any suggestions?