Problem in Articulate Storyline 2

Jul 19, 2016

Dears, 
I have license Articulate but today, I just stopped working software (only open the home screen with the logo of Articulate and close). Already I restarted the computer, reinstalled but the problem persists. I appreciate if you can give a quick response. Best regards!

5 Replies
Ali Goulet

Hi Renato,

Thanks for reaching out here, sorry you're not able to access Storyline! Running a repair on your software to fix erratic behavior may clear this up for you.

If you're still seeing this issue after running the repair, I would highly encourage you to reach out to our Support Engineers by submitting a case. Our engineers will be able to work closely with you to investigate further and get this resolved promptly :)

Renato Amorim

Hello Guys
I appreciate the quick devolutiva of you , as always, very helpful and
attentive . I've tried to download it from this repair (
https://www.articulate.com/support/storyline-2/unexpected-or-erratic-behavior-in-articulate-storyline-2)
but after installed, it does not open the Storyline ( apaerece this print
screen and then it closes ) . This behavior could occur because I had to
change my hard drive and reinstalled the software with the license ? Sorry
for my anxiety , but I have to deliver projects using this license. Hugs

My Collaborator Aline is trying all possible ways.

*Renato de Amorim Gomes*
*Linkedin:* http://www.linkedin.com/in/renatoamorim
*Lattes: *http://lattes.cnpq.br/9084888915927040
*Skype: *ramorimgomes

2016-07-19 14:19 GMT-03:00 E-Learning Heroes :

> [image: E-Learning Heroes]
> ------------------------------
> Reply to Problem in Articulate Storyline 2
>
>
> *Ali Goulet replied:*
>
> Hi Renato,
>
> Thanks for reaching out here, sorry you're not able to access Storyline!
> Running a repair on your software
> to
> fix erratic behavior may clear this up for you.
>
> If you're still seeing this issue after running the repair, I would highly
> encourage you to reach out to our Support Engineers by submitting a case.
> Our engineers
> will be able to work closely with you to investigate further and get this
> resolved promptly :)
> Reply
>
> View
>
> ------------------------------
>
> To post a response, simply reply to this email.
>
> You received this email because you subscribed to this discussion.
> Unsubscribe
>
>
> © 2016 Articulate Global, Inc. All rights reserved.
>

Ali Goulet

Hi Renato- Thanks for the update. Based on the difficulties you're encountering, your best course of action is to go ahead and submit a case to our Support Engineers so they can help get this resolved quickly and get you back up and running. If you let me know the case number after submitting, I can follow along and relay any important info here in the thread for anyone that may find it helpful. 

I also wanted to let you know that when you reply via email, your signature is included in your reply. You're more than welcome to pop back in here and edit that out as needed. 

Ali Goulet

Renato- Great, thanks for letting me know! I see our Support Engineers have received it (#00850354) and will be reaching out to you soon. I'll update here with any relevant information for anyone who may be following along :)

And just a quick reminder as well that replying via email includes your signature. If you don't want that info included here, you can pop in at your leisure and edit it out if necessary. 

This discussion is closed. You can start a new discussion or contact Articulate Support.