Problem in Chrome

Jul 31, 2017



I have a course, When I publish it in chrome, I het blue lines around it.  i don't get the lines when I view in FireFox or IE.

I have looked at the player and i can't see anything.

I also have a slide that when you click on the circle it opens the layer, when you close the layer it changes the state of the circle to have a white line around it.  For some reason the top circle doesn't change once the layer is visited, if you go to the previous slide and the back to the circles slide, the circle state has changed.  But only in Chrome, using FireFox and IE are fine.

The next button is set to disabled  but there is a trigger so once all the circles are viewed the next button is active.  Again, if you go to the previous slide and the back to the circles slide, the next button has changed. But only in Chrome, using FireFox and IE are fine.

I have included a link to a sample of the slide in demo and a storyline sample as well. Its driving me mad!

Thanks in advance 



3 Replies
Ashley Terwilliger-Pollard

Hi Michell,

Thanks for sharing a link to the file and a URL to where you posted it. 

I didn't see the blue line around the course as you mentioned, and took a screenshot of how the course displayed for me here.  I was viewing it in Chrome with the HTML5 output. It matched what I saw in Firefox.

For the issue with your Green/Plan button - that's something I've seen reported to our team specific to HTML5 output in Chrome, states on shapes that show layers. So it's pretty specific. 😕 Adding to the trickiness of this one, it's also not consistent and as you'll see - works on some of your shapes, but not others. 

A few ideas to work around it:

  • View the Flash output in Chrome, or the HTML5 output in IE/Firefox (although they are unsupported for Storyline 2) 
  • Use a button that you modify vs. a shape 

As I mentioned, we have reported it to our team, and continue to keep an eye on it to evaluate how many customers are impacted and what impact it has on courses. The number of customers and depth of impact are two of the elements that help us prioritize bugs and fixes. 

Here's some more detail about how we tackle bugs. I'm really sorry that I can't say if this issue will be fixed but you're in the right place to stay updated on this bug's progress. 

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