Problem of pictures display in Storyline 2

Hello Julien!

Please confirm that you are working locally with your files as described here. You could try inserting this into a new file ans see if this corrects the issue.  You may also want to follow the steps listed here if you see this issue in other files.

Hi Julien!

Are you able to create this issue in a new file or are you only having an issue with this file?

Please be sure that you are utilizing the latest update of Storyline 2, which can be found here.

If you need us to take a look, please send a sample of the .story file so we can take a look.

No I am not able to recreate the same issue but may arrive sometimes.

Enclosed the file, can you tell me if you can fix this problem? I tried but it is not really functioning

Thanks a lot

Thanks for sharing Julien!

In your file, I am not able to see any picture in the story view or the slide view.

You may want to import this into a new file and try to re-insert the pictures. It may be good to do a save as and make a back up file in case this happens again. You may also want to run the repair steps in the link I shared above.

Hi Julien!

You may want to share your file directly with our support team so they can take a closer look. You can upload the file here.

Hi Emily!

THanks a lot for your help, I did the upload.

Regards

Thanks Julien, I will keep an eye on the case as well.

Hello,

We still have same issue than Julien. Do you know what could happen?

Regards

Olivier

Hi Olivier!

This issue has been reported to our QA Team, but I do not have a resolution to share at this time. You are welcome to work directly with our team here and share your file so that we can take a look.