Thanks for letting us know what you are running into with your course.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Leslie, I'm having a similar issue, where the setup on my file is to display the video controls in Storyline, but when I export and upload to my LMS, the video controls disappear. If there's any suggestions it would really help my frustrated users! Thanks!
We could certainly take a look at your .story file as well. You can share it with our team privately here and it will be deleted when troubleshooting is complete.
Thanks Leslie! I just submitted two of the top most complained about courses. Both have video from the same source and have the same setup in Storyline.
7 Replies
Hi Jérôme,
Thanks for letting us know what you are running into with your course.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Thank you Leslie I will send you the file
Thanks! I've escalated it to a support engineer to take a look, but I'm following along :)
Leslie, I'm having a similar issue, where the setup on my file is to display the video controls in Storyline, but when I export and upload to my LMS, the video controls disappear. If there's any suggestions it would really help my frustrated users! Thanks!
Oh no, Concetta!
We could certainly take a look at your .story file as well. You can share it with our team privately here and it will be deleted when troubleshooting is complete.
Thanks Leslie! I just submitted two of the top most complained about courses. Both have video from the same source and have the same setup in Storyline.
Thanks, Concetta.
It looks like Renz is already taking a look and assisting you.
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