4 Replies
Garry Nordenstam

Has there been any resolution to this issue? I have a client that is running IE 8 and is experiencing something similar. The course starts the launch process and then hangs on the new window that opens. I cannot duplicate the issue - I can launch the course using IE 9 and IE 8 from the same site, but they have it happen on their office computers and their home computers.

Peter Anderson

Hi Gerry,

You can try giving these steps a shot:

1) Upgrade your Adobe Flash Player here: http://www.adobe.com/go/getflash 

2) If your LMS requires Java to be installed on the client computers, be sure the correct version of Java is installed and enabled for your browser. Java can be downloaded and installed here: 
http://java.com 

3) Clear your browser cache. You can do this in Internet Explorer by going to Tools > Internet Options > General > Temporary Internet Files. Select Delete Cookies and Delete Files. 
4) Also in Internet Options, on the Security, Privacy, and Advanced tabs, reset everything to its default settings. There is a button on each tab to reset defaults. 
5) In Windows Vista / 7, go to Start > All Programs > Accessories > Run.  In Windows XP, go to Start > Run.
6) Copy / paste the following line of text (depending on your operating system) into the Run dialog box. Click OK, and delete the entire contents of the window (folder) that opens.

Windows Vista / 7:
"C:\Users\%username%\AppData\Roaming\Macromedia\Flash Player\#SharedObjects"

Windows XP: 
"C:\Documents and Settings\%username%\Application Data\Macromedia\Flash Player\#SharedObjects" 

7) Close all browser windows for the changes to take effect, and then test your content again. 

And if you're still having trouble, please give our support team a shout. Thanks!

Patrick Shah

Not sure if this is a viable solution for you all, but I had a ton of problems with publishing for web and opening in IE8 on employee computers. When I published to "CD" there were no more issues on the employee computers. I was also hosting this on our company's shared drive. Hope this helps.

Pat