Problem viewing Storyline 2 in IE11 and Firefox24

Nov 12, 2014

Hi,

We are testing Stiryline 2 output in IE11 and Firefox24 and have problems launching the course. Any ideas would be gratefully received! thank you!

Regards

Dave

15 Replies
Brian Allen

Dave, have you tested any other content from your LMS successfully with IE11 and Firefox24?  We're using SumTotal LMS and the version we're currently running does not fully support these newer browsers yet.

Just wondering if it could be something on the LMS side of things.  If you're able to launch other SCORM content then it would rule this out obviously...

 

David Prescott

Hi Brian,

Thanks for the reply!

Yes, other content does launch and perform well in IE11 and Firefox. It may be an issue with the LMS, however it seems unlikely as other content is OK. Just wanted to know if Storyline 2 was compatible/performed well with these newer browsers.

We published with the HTML5 box ticked - presumably this will run the Flash version for IE and FF? 

Brian Allen
Brian Allen

We're testing an upgrade version of SumTotal LMS (that adds support for IE11) in our certification system, in house.  

We've done quite a bit of testing in it already, but out of curiosity I uploaded a SL2 built course and tested with IE11 and it launched, played and reported back to the LMS as expected.

David Prescott

Well, some feedback from the LMS provider:

Unfortunately there is a value containing “new-line” characters that makes the page break. This results in the phenomenon that the button is not working anymore. I have to admit that we have never been reported a similar problem with another e-Learning yet – i’ll take a deeper
look into the issue (fix at our side) – but for a quick resolution it would be best if the e-Learning removes those “new-line” characters from the following value:

cmi.interactions.0.description = “Question 5 of 5

Select the correct answers and click Submit.”

Anyone got any ideas what to do next please? Thank you!

Alan Elman

I have a Storyline2 module that launches from a server (using IE11), but then once you press the NEXT button it just spins (freezes)... the module runs from my local drive just fine in IE11 and it runs from the server using Chrome... I am dumbfounded... here's the kicker: Another Storyline2 module I just built runs fine in all environments in IE11. Any ideas?

I am using update 4: 1501:717

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