Problem with accented characters and variables


For our projects, we often use variables to hold and display text. However, we have found that while this works perfectly in English, we cannot display any accented characters through a variable. Unfortunately this means that many of our activities do not work properly in other languages... Is there a way to work around this? 



5 Replies
Christine Hendrickson

Hi Bingjie,

Do you have Update 2 installed? 

Some special characters (such as Danish characters æ, å, and ø) and diacritical marks (such as accents (ó), umlauts (ö), and tildes (õ)) may not display in your published Storyline course if they're in the same text box with one or more variable references. This issue was corrected in Update 2 for Storyline. Please review this article for more information.

To find your current version of Storyline, click on "Help" and "About Articulate Storyline". If you aren't running version 2 (1212.1412). please download and install Update 2:

Download Storyline Update 2

Let me know if that resolves the problem for you.


Bingjie Hu

Hi Christine,

Thanks so much for your message!

We just saw that the special characters are indeed working on Storyline with update 2. However, we have been holding onto a version of Storyline update 1 because update 1 still allows us to use HTML tags within variables (such as

  • . We found that in the update 2, this functionality was removed. 

    Is there any way for us to publish a file that utilizes special characters and will allow us to use HTML tags within variables? I am attaching a screenshot of the one published with Storyline that includes update 2 - as you can see, the
    tags do not work. 

Christine Hendrickson

Hi Bingjie,

Honestly not sure. I haven't personally worked with HTML tags in variables. 

Funny thing, though, we just released Update 3 last night :) I doubt that they've re-enabled that functionality, but it might be worth checking out. 

You may want to try asking our support team about the HTML tags, maybe they can give some suggestions on this. I'm afraid that's just a bit out of my area :)