Problem with Characters appearing on Macbook Pro 15"

I'm running Storyline on a 2013 MacBook Pro 15". I'm running Windows 7 under Bootcamp. When I select Insert/Character/Illustrated, the characters appear on the screen with their bodies separated from their heads.

When I Insert the character, only a quarter of the character image appears.

If I try Insert/Character/Photographic, the characters appear normally in the window that holds them all, but again if I insert one, only a quarter of the character image appears. 

-Robert Edgar

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