Problem with iPhone
Nov 09, 2015
I created Storyline and Engage animations for one of our courses. Our client wants the animations to run on smartphones and tablets. We tested the animations on iPad, smartphones (Samsung, iPhone, Nexus, etc. with the following browsers: Google Chrome, Safari and Internet Explorer). From our side, everything seems to work fine.
Our client told us that the animations do not work well on their iPhones (4S, 5 and 6). They cannot hear the audio. Is there anything else we can do? Have you ever had this problem with an iPhone before? We used the html5 output.
We no longer know what to do!
Thanks for your help!