So I have an Articulate Storyline 2 file. I have layers which are triggered by a user either clicking on or mousing over a line of text on a slide. These layers appear correctly when I preview the slide in Storyline. They do NOT work at all once I publish and view them in a browser. I've tried both Chrome and Firefox with no luck. I am working from a copy on my local C drive and am publishing to my C drive. I have also verified that I've installed all necessary updates. Does anyone have any suggestions?
It's odd, I completely deleted the triggers on one slide and redid them, and they work now. I then republished the entire project and now ALL the triggers are working. So I have no idea. Could it possibly have been a problem with converting an old project to the newest version of Storyline?
One tiny problem: I can't figure out how to close the layer once it's open. I'm sure there's something obvious I'm missing/forgetting about on that count. :P I've attached the slide in question.
Sorry, this post got lost. I was able to recreate the error. I've attached a slide. The settings are for the layer to appear on hover. That works in preview but not after I publish. If I change it from "on hover" to "user click" and republish, THEN it works. Any idea what might be going on? My apologies for the confusion, I didn't realize I was looking at the wrong slide for awhile.
Hi, Leigh -- I see that you are getting some great assistance from Phil here! Thanks for sharing your file, and I will also publish and test your links momentarily to see if I am finding the same issue. Your patience is appreciated!
Hi, Leigh -- Thanks for your patience and I don't seem to be experiencing any issues when I test your published output via tempshare.articulate.com. Please click this link and let us know how it performs for you in that environment.
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Can you post the slide? Odd that it works in preview and not in published file
It's odd, I completely deleted the triggers on one slide and redid them, and they work now. I then republished the entire project and now ALL the triggers are working. So I have no idea. Could it possibly have been a problem with converting an old project to the newest version of Storyline?
One tiny problem: I can't figure out how to close the layer once it's open. I'm sure there's something obvious I'm missing/forgetting about on that count. :P I've attached the slide in question.
Thanks so much for the quick response, Phil!
Didn't you originally have show on hover?
On click means you will need an exit button to close the layer. ON hover I would shrink the box away from the hyperlinks.
The top one will close if you hover over the end of the text.
That makes sense! Thanks so much. This is a huge course someone else created and I've been scrambling a bit. :)
Sorry, this post got lost. I was able to recreate the error. I've attached a slide. The settings are for the layer to appear on hover. That works in preview but not after I publish. If I change it from "on hover" to "user click" and republish, THEN it works. Any idea what might be going on? My apologies for the confusion, I didn't realize I was looking at the wrong slide for awhile.
Works for me on Publish, unless I choose a place on the hyperlink where the layer will cover.
I think all of those boxes need to be shrunk so they don't cover the hyperlink
That's so weird! When I publish, the links don't even register to me as live areas. I mouse over the links and nothing happens at all.
Hi, Leigh -- I see that you are getting some great assistance from Phil here! Thanks for sharing your file, and I will also publish and test your links momentarily to see if I am finding the same issue. Your patience is appreciated!
Hi, Leigh -- Thanks for your patience and I don't seem to be experiencing any issues when I test your published output via tempshare.articulate.com. Please click this link and let us know how it performs for you in that environment.
Thanks so much for your help, guys. I really appreciate it.
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