Problem with layers in SL2

I created a course, that has an interaction containing two layers( it's in Chapter 16, the second interaction). The course was working well, but I recently received a message from a user that when she clicks the button I created or the next button to view additional information it will not show the layer with the information, nor will it allow her to proceed further.

15 Replies
Wendy Farmer
Kathy Peek

I created a course, that has an interaction containing two layers( it's in Chapter 16, the second interaction)

Hi Kathy, not sure why you are referring to the ppt - don't you have the .story file available? That is the source file (the one you open in Storyline) that I'm referring to.

Wendy Farmer

Hi Kathy

I uploaded to Scormcloud LMS and can view it without issue.  You'll probably need to isolate the 'user' who is having issues down a bit more.  

  • Are they viewing the flash version or HTML5 version through your LMS?
  • Which browser are they using to view the content? Only Chrome is supported for SL2 / HTML5 output on Windows or Safari on a Mac ---> here are the tech specs
  • Are they the only user having issues? can the IT department check out their setup