Problem with LMS funtionality

Hi David,

All your settings look correct, so I'd suggest that you review this article on troubleshooting common LMS reporting and tracking issues.  Specifically you may want to look at testing your course in SCORM Cloud, an industry standard for testing SCORM content. 

Hi Ashley,

Thanks for your response. The guys doing the testing have reported back to me that the resume function works most of the time, the client wants it to work all of the time. Do you know why it might be working intermittently?

Regards

Dave 

With 480 slide I would expect you may be  overloading the resume data limit.  Are you using Scorm 2004?  It would be worth testing in scormcloud to get an idea of how much data is being sent

Thanks Phil,

I don't think I will be allowed to test in an environment outside of my clients' testing facilities. We normally use SCORM 1.2. I know that the SABA version is 5.5. The fact that it works most times is what's confusing to me. This may be a silly question; but could the speed of testing the module have any bearing on things, they go through the module at a very quick pace, totally unlike a learner would. Could this cause some kind of overload on the Resume function, due to the amount of slides (780 in total)?

I have the resume prompt option set too, not sure if that makes a difference?

Appreciate any help on this.

Regards

Dave

+1 SCORM Cloud.  A free account gives you 10 courses (which you can easily chop and change when testing stuff).  Plus SC provides a fair amount of debug/session data you can interrogate.

Scorm 1.2 only has a data limit of 4096 characters, you could try setting the slides to all reset to initial state which may help

Thanks Phil, I will take a look at this.

Thanks Simon,

Does the SCORM cloud offer secure, private testing?

Dave

It may be the users browser.  If they are using IE, have them check the following setting:  Tools --> Internet Options --> Settings (under Browsing History) --> Ensure that "Check for newer versions of stored pages" is set to "Every time I visit the webpage".  This will force the browser to go back to the web server to deliver the content - rather than pulling the content from the local cache. 

Scormcloud is the industry standard and Rustici are second to none

Yes, you can generate private logins, the number of which are limited (to 10 IIRC?) on the free version.  

Thanks Cathy, I will pass this on, and keep in mind for future reference, as other users experience cache issues with IE in this environment.

Dave