Problem with most recent Storyline 360 Build
Jul 21, 2020
My team and I installed the newest build of Storyline 360 (Build 3.42.22691.0 for July 21st). When we open up any previously saved projects, however, we notice that some and/or all of the font sizes have changed (in every case I've seen thus far, the size has been made drastically smaller). It also looks like fonts properties (bold, italics, etc.) have been removed, too.
I reinstalled the previous build from July 7th, and this "fixed" the problem (the fonts appeared as they had before). I know that this new build added the feature for text styles, so I'm guessing it's more than a coincidence that our problem is text-related.
Is this a known issue? Has anyone else encountered it?
14 Replies
i updated this morning and i am having the same issue. I will trying reinstalling a previous build until a fix comes out.
Hi Robert - I did send you a message that contains my email address as I'd like to work with you regarding you seeing the font properties being removed.
Thanks,
Ronnie
I'm experiencing similar issues and in my project, it seems specific for placeholders in Slide/Feedback Masters.
Hi Mischka,
I'm sorry to hear you've continued to have trouble with this, but I'd love to help. Our engineers are taking a look at a few files from customers to confirm the problem and our potential fix.
Are you willing to share a copy of your file with us? If so, can you please upload it to me at this link. Include a link to this discussion as well so our team can route your file properly and we'll keep you posted on this issue!
Will do, Ronnie. I'll be emailing you with as much information as I can provide soon.
I am having the same problem.
Hi yes having the same issue, all Text Headings in my Storyline question boxes have changed from 33 to 18.5 is the only fix to revert back to the previous version?
Same here, its messed up all my titles. Even if I add a new fresh title placeholder that keeps changing its font size. How do I revert back to a previous version?
Update, in the Articulate 360 app there is an older versions option in the pulldown next to the Open button. So I have reverted back to the previous version until the bug is fixed.
Hi Ashley,
Excuse me for my late reply. I noticed in another thread that a fix was released today. Would it still be helpful if I share my project with the support team? If so, can you resend the link where I can upload it? The previous link points to another community discussion.
Hi Mischka,
No apologies necessary! Our team pushed out a fix this AM for the issue with text stylings, so you should be good to download the latest build of Storyline 360 and reopen your project.
If you're hesitant to test it or are under a deadline, our team is happy to test for you and share a copy. You can upload that to our Support Team using this link (and I updated the one above!
Update: The fix seems to have corrected "most" of our issues, but I'm still noticing that some courses are having issues. Primarily, if there's text on the base layer, that seems to have problems more often than not. Text on additional layers within the same slide seems unaffected.
I don't have much more data than that for now, but it seems that the fix didn't quite fix everything.
Hello Robert,
Please see my reply here for a bit more detail into the current status of the Text Style issues.
Good Morning!
We just released a fix to slide master and content placeholder issues associated to Text Styles. The formatting issues you were experiencing when opening existing projects have been corrected.
Please review the Version History for a summary of what was included in each of the Update 42 releases.
If you encounter any problems updating or working with Text Styles, please reach out to our support team for help.
This discussion is closed. You can start a new discussion or contact Articulate Support.