Problem with MP3 audio in Articulate Storyline

Hi Keyur!

If you need to distribute your Storyline content offline, publish for CD.

After publishing, do any of the following to share it with others. (Tip: Double-click the Launch_Story.exefile in the published output to view the course.)

• Burn the published output to a CD.
• Burn the published output to a DVD.
• Copy the published output to a USB drive.
• Zip the published output and copy it to a network drive. (Learners must extract it before viewing.)
• Zip the published output and email it to others. (Learners must extract it before viewing.)

Hi Leslie,

Thanks for your input. My name is Prath and I am part of Keyur's team. Our business requirement is such that we want the same course to be playable both online (on the server over HTTP(S)) and offline (downloading and playing over an iPhone and iPad) scenarios. We have been using the Web publishing method to publish courses - all of which have been working fine for both scenarios, until now (v 2.4).  Only in the current version (v2.4) we have been experiencing audio issues only whilst playing the courses locally over the iDevices - on Safari they work fine but not on the iOS Simulator. Our requirement is to play the content over the simulator after downloading the courses from the server.

Also, in the suggestion that you have provided, the SCORM API calls will not work. So, unfortunately, the publishing offline scenario will not work for us. We would want to continue publishing using the 'Web' method but would like for the course to work in both scenarios as it was always doing up until now.

Thanks,

Prath

Hi Prath!

If you are publishing for web, the only method we support for offline viewing is via Articulate Mobile Player. Is this what you are referring to?

If you are truly referring to a different app or method, I do see where this issue was raised with our QA Team. It has not been resolved yet.

Hi Leslie,

Thanks for your response. I was referring to a  custom app that we've built in-house which behaves the same as an iOS simulator would.

Good to know that you guys are working on this issue. Does your team have a ETA for its resolution? 

Prath

I do not Prath, but I'm sharing this thread with them for awareness and so that I can update when applicable.

If it worked in a previous update, perhaps our support team will be able to assist you in the meantime if you'd like to reach out.

Again, thanks Leslie for your help. I would really appreciate if you could help us get some traction on the resolution of this issue by creating the required awareness within your group since this has been holding us back pretty bad. 

In the mean time, I would also have someone from our team submit the support ticket for this issue. As I said, this was working with a previous version (1.6) but not with the current.

Thanks,

Prath

Leslie,

Prath and I work for Comcast. We have many internal users who want to use Articulate. This seemingly small issue is having significant impact on our mobile strategy and content delivery. Any help in escalating this (if possible) will be much appreciated. Thank you in advance.

Regards,

Keyur  

Thanks for the update. I see where you submitted the issue to our support team (00527934) and they have sent the information along to our QA Team.

Hi Lesley, We also have a custom app and have issue playing mp3 and Adobe PDF files for that matter. It is a real issue for us.

Hi Patrick!

I do not have an update to provide. If you'd like to reach out to our support team as well to assist in any possible QA, please do so. This is not a feature that we support though.

Hi All!

Articulate Storyline 2 Update 5 is now available for download. It includes WCAG 2.0 support, several new accessibility features, better HTML5 performance, and bug fixes. Click here for details: