Hi, I can't seem to replicate this - when I use picture effects on shapes in conjunction with the slider the picture effects work fine. If you are not on the latest version of SL3/360 then I would suggest updating to the latest and trying it again. If you can share a non-confidential version of a story where the picture effects are not working I will see if it works on my PC.
Hi, it looks like you're on the latest version. You can contact support again, using the link that comes up when you go to post a comment, or you can try uninstalling it and reinstalling it to see if that fixes the issue. Good luck!
4 Replies
Hi, I can't seem to replicate this - when I use picture effects on shapes in conjunction with the slider the picture effects work fine. If you are not on the latest version of SL3/360 then I would suggest updating to the latest and trying it again. If you can share a non-confidential version of a story where the picture effects are not working I will see if it works on my PC.
Hello
Thanks for your answer, I tried with a new project and I get the same bad result.
I was thin that the problem came from my old project, but it seems not
Look attachment pictures and version
Thx
Stéh@ne
Hi, it looks like you're on the latest version. You can contact support again, using the link that comes up when you go to post a comment, or you can try uninstalling it and reinstalling it to see if that fixes the issue. Good luck!
Hello, Stephane. We would like to take a closer look at your file to see if we can recreate this issue on our end.
If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!
This discussion is closed. You can start a new discussion or contact Articulate Support.