problem with sound when publishing

Feb 04, 2014

hi guys i try to insert sound to quiz correct answer but when i try to publish the project i have this message any one how to solve this?????/

6 Replies
Justin Grenier

Hello again, Taha.

I was able to publish your course without any errors, so I would recommend taking three steps:

  1. When creating, editing, and publishing Articulate Storyline courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. See this article for more information.
  2. Please ensure that you are running Storyline Update 5.
  3. If the problem persists, please take a look at this article for additional troubleshooting steps.

Having said that, when I preview the Correct layer on slides Q2.4, Q2.5, Q2.6, or Q2.7, and the Incorrect layer on slide Q2.2 and Q2.6, I noticed that I hear some skipping and repeating within the audio tracks.  At some point, I would recommend converting your audio files to 16 bit 44 KHZ PCM WAV for best results.

Please let us know if you need anything else.  Thanks!

This discussion is closed. You can start a new discussion or contact Articulate Support.