URGENT - Problem with story_content

I checked a few other courses we did and we have the same problem everywhere! I used the way described on Articulate  : story_content/external_files/the name of the file.docx or .pdf

and the resources are activated but it doesn't work.

I hope you'll have a fast way to resolved this issue because I'll have to correct this problem in over 80 courses!

I look forward to your response.

Thanks,

Hi Anick!

Are you testing the published files locally?

If so, try uploading the published output to a web server or an LMS first. I published your file to Web and hosted it on Tempshare. The Word document downloaded correctly for me there!

Here's a Peek at how it worked in my testing. 

Could you also test this link and let me know if it works for you? 

Hi Alyssa,

I don't understand what you mean by published files locally?!

I generated a review link : the Word document worked.

When I added the document, I clicked on the icon to checked if it was ok (as when I add a website) and it said "URL or file not found".

When I published in SCORM 1.2 and then add it to my LMS, This text appeared :

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>82DB784ABFE1B816</RequestId>
<HostId>
K5HXVAfAdlv3OiSaGcu2thbCmEGeSFyJMjzmRI6+gZ76WvXKoDjv3ejA6+oG3qIeRjcgTXnQtb0=
</HostId>
</Error>

I just tested it again and it is the same thing.

I tested some more Storylines this morning that I add trouble with last friday, but now, they seem ok... Very strange because when I tested them last week, the same texte appeared. Then, I uploaded again the same course in my LMS to test it twice and the second time, it did not work!

Can you help me? 

My client is waiting for these courses.

Thanks,

Anick

Hi again,

I dig a bit further and I found that if I add the SCORM one way, it doesn't work but if I add it another way, it works! So, I think it is my LMS the problem and not Storyline! Sorry!

Thanks,

Anick

Oh wow, great find Anick! I'm so glad you got it sorted out. Thanks for following up!

Bonjour à nouveau,

J'ai continué mes tests et finalement, peu importe la manière dont j'ajoute les SCORM sur mon LMS, il finit toujours par y avoir des fichiers qui ne s'ouvrent pas et pour lesquels je reçois un message d'erreur.

J'ai joints un des package avec lequel j'ai des problèmes. Plusieurs fichiers s'ouvrent mais plusieurs ne s'ouvrent pas. Pourtant, après avoir vérifié, tous les liens Story_content sont faits de la même façon.

L'équipe technique de mon LMS continue les recherches de son côté mais pouvez-vous également regarder si ce n'est pas plutôt du côté de Storyline?

J'attends votre suivi dès que possible.

Merci beaucoup et bonne journée.

Anick

Hi Anick,

Thanks for sharing your published output files. I uploaded to SCORM Cloud here, and gave it a quick test. Everything uploaded normally and I was able to access the first few files you'd linked too. They opened in a new browser tab or downloaded the file.

Take a look and let me know if that works for you. If so, you can share that link with your LMS team to share how it's working outside the LMS. 

Bonjour Ashley,

Oui, comme je disais, il y a certains fichiers qui s'ouvrent correctement. Cependant, si vous tentez d'ouvrir, par exemple, le fichier "adolescent et puberté", nous avons un message d'erreur.

J'ai joint le fichier .story si vous avez besoin de voir comment il a été créé.

Merci!

Anick

Thanks, Anick. Can you tell me what slide that file is linked on? 

Bonjour Ashley,

Ce document est lié à la diapo 1.26 (marker). Mais ce n'est pas le seul document qui ne s'ouvre pas correctement dans cette présentation.

Merci!

Anick

Hi Anick,

Thanks for sharing this here. 

I noted that you're using the method to add in your files using the Resource tab link, but you don't have the Resource tab enabled on any of your slides. You'll need to add that (even to a blank slide a learner will never see) so that all the files are pulled into the course upon publish. 

Since the files aren't linked directly into the .story file, I wasn't able to test this out, but let me know if you're able to test with enabling that Resources tab on at least one slide. 

Hi Ashley,

I don't understand... the resource tab is enabled on all slides that contain a file to open and all the files were added in the resources too.

I did a printscreen of one of the slides where we can see the tab..

Please let me know if you meant something else.

Thanks,

Anick

Thanks, Anick. I did not see that linked to your player so do you turn it on for that slide individually? When you publish your content, do you see the files inside the story_content folder? 

Be sure the file paths to your projects and published output are well under the 260-character limit imposed by Microsoft Windows. (Publishing adds characters to the file path you selected. If it exceeds 260 characters, your published output will be incomplete.)

Avoid using special characters, accents, or symbols in your file paths and file names. Learn more about naming conventions in this Microsoft article.

Salut Ashley,

Nous ajoutons l'onglet "ressources" aux diapos où c'est nécessaire seulement . Pour les documents contenus dans "Story_Content" quand  je les publie, je viens de voir qu'ils ne sont pas tous là! Il y a 13 documents dans ce dossier alors qu'il devrait en contenir 25! Savez-vous pourquoi cela se produit?

J'ai validé et certains fichiers dans "Story_Content"  contiennent des accents. Donc, je ne crois pas que ce soit la raison pour laquelle il n'y a pas de fichiers. Croyez-vous?

Concernant le nombre de caractères (260), je ne peux pas Publier si c'est trop long. Donc, c'est certain que je ne dépasse pas ce nombre.

Je vais essayer de tester en réduisant la longueur des titres des documents et des Storyline et en enlevant les accents voir si cela règle le problème ou non. Si vous avez d'autres idées, n'hésitez pas!

Merci de votre aide!

Anick

Bonjour à nouveau,

Je viens de tester un Storyline en insérant des fichiers avec de très longs titres incluant des accents, etc. et pourtant, tous les fichiers sont bien inclus dans "story_content" quand je publie. Je ne comprends pas ce qui se passe!

Merci.

Hi Anick,

Thanks for testing out the file paths and characters. If it's only certain files that you aren't seeing included, I'd look at adding those to your Resource tab again to make sure the links are set up correctly, that all the files you've linked to are local and adhere to the file and path naming guidelines. 

Hi Ashely,

I understand what you mean but, I still have a question... 

I always copy/paste the name of the file when I create the link to be sure there is no error and all my documents are in the resource tab. But, when I published, some desapeared. I tested a few SCORM (around 10) and it is the same thing for each scorm. That's why I think there is a problem with Storyline and not my way to do it... I followed the steps written on your website to be sure everything is alright... 

Also, in my Review link, everything works perfectly. So, my link for each document is probably OK. If not, I don't think the file would open in my review!

I don't know what to do... I have around 100 scorm and I'm afraid it will be the same thing for each one. 

Is there anything else you can think of? I really need this problem to be resolved as soon as possible!

Thanks,

Hi Anick,

It looks like we have not been able to replicate the issue that you are experiencing here.

Did you take a look at reducing the names of the files? The folder in which you publish the files could be part of the culprit as well as this is handled differently than when you're publishing to Review.

Hi Leslie,

I can test again with shorter document titles and shorter Storyline name too. But, as I will have around 100 courses that I will need to do the samething, is there a way to retitle the documents directly in Storyline instead of reloading it in Storyline and redo my link?

I hope this could resolve my problem... 

Thanks,

I would update within the software. For the items to be added correctly to the output files during publishing, you should include them when building the course.