When I put a text box and write in it, I can't see the text, but in preview, it does show, please thank you for your help. This problem occurs with any type of text that I put, such as shapes or buttons.
I clarify that my preferred or native language is Spanish, but I did not find where to post my problem in a forum that is in Spanish.
Thanks for the answer, but your suggestion has not solved the problem, I have also tried to communicate with support through the link you share, but I cannot find the option of direct communication with technical support. In fact, I think you have not even reviewed the photo that I attached, I thank you very much if possible, an accurate answer and referring to my problem exactly
I'm sorry to hear repairing Storyline 3 hasn't helped restore the text issues you're experiencing. More often than not, a repair helps reset everything in Storyline which is why Lauren suggested it.
Can you tell me which version of Storyline 3 you're using? You can view this by going to the Help tab, and clicking About Storyline.
We've seen this issue before in older versions of SL3. I'm opening a case on your behalf to connect you with a support engineer, but in the meantime, try disabling the Modern Text feature and see if that helps any! To do this:
4 Replies
Hola Lianarde!
Thank you for sharing the image!
Have you tried repairing Storyline 360 on your Articulate 360 Desktop App? Here's how to do that:
If this doesn't do the trick, use this link to start a support case with our Support Engineers!
Thanks for the answer, but your suggestion has not solved the problem, I have also tried to communicate with support through the link you share, but I cannot find the option of direct communication with technical support. In fact, I think you have not even reviewed the photo that I attached, I thank you very much if possible, an accurate answer and referring to my problem exactly
Hi Lianarde,
I'm sorry to hear repairing Storyline 3 hasn't helped restore the text issues you're experiencing. More often than not, a repair helps reset everything in Storyline which is why Lauren suggested it.
Can you tell me which version of Storyline 3 you're using? You can view this by going to the Help tab, and clicking About Storyline.
We've seen this issue before in older versions of SL3. I'm opening a case on your behalf to connect you with a support engineer, but in the meantime, try disabling the Modern Text feature and see if that helps any! To do this:
Be on the lookout for a response soon!
Ren Gomez thank you very much for the help, your suggestion has solved my problem, thank you very much.
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