Problem with texts overlapping
Aug 29, 2018
Hi everybody!
I am currently encountering a problem when I publish a Storyline project. When I visualize it (story_html5) in Google Chrome, there is no problem. But when I do it on Microsoft Edge, some texts are overlapping and I don't know why. You will see examples attached.
Is there any reasons why I can see the publication properly with Chrome but not with Microsoft Edge? Can you fix the problem?
Thanks very much for your answer!
Marion
8 Replies
Sorry, I can post attachments, I have an error message. I will try tomorrow.
Hi Marion,
What error message did you see trying to upload your images? While you try sharing again, I wanted to offer some other ideas.
First, did you upload your course to your web server vs. testing it locally? Often testing content locally can cause odd behavior as the browser can't reference all the files in the output, or it's running into security restrictions. If you're using Articulate 360, publishing to Review is a good testing option. You could also look at using Amazon S3 or upload to Tempshare (as long as you're using HTML5 + Flash).
Next, do you know what version of Chrome and Edge you're using? You'll want to check that you're on the latest version of each.
I'll be here when you're ready to share those images to take a look!
Hi Ashley,
Thanks for your answer!
Unfortunately, the problem occurs either on the LMS and when I test it locally. I'm using Articulate Storyline 2.
Here is my version of Microsoft Edge 42.17134.1.0 / Microsoft EdgeHTML 17.17134, and Google Chrome: Version 68.0.3440.106 (Build officiel) (64 bits).
Same problem with Firefox : Version 61.0.2 (64 bits).
Hope you will receive my attachment this time,
Thanks for your answer!
Thanks for the additional details and for the screenshots Marion.
Would you be able to share the .story file so that we can take a look at this? If you cannot share here in the forums, you are welcome to share here privately.
Was this ever resolved? What was the issue? One of my reviewers is experiencing overlapping and low audio, but no one else who is looking at it from their computer has the same issues.
Hi M L,
I do not see where Marion submitted a file to our support team, so I do not have any additional information outside of what you see here. I know it's hard to pinpoint issues when they are difficult to replicate, but let's try to get to the bottom of it together.
Do you have a .story file to share so that we can test uploading as well?
Thanks for your quick reply, Leslie. I looked around at some other Community threads and read the suggestion of checking for updates to 360. There were updates I had yet to download, so I did, republished, and it worked.
🌟Woo hoo 🎉
That's great news. Thanks for popping in to share 😁
This discussion is closed. You can start a new discussion or contact Articulate Support.