Problem with Update 6
Aug 22, 2014
By
debra corda
Hello,
I opened Storyline yesterday and received a message that an update was available. I had the update installed by my IT department, and ever since then I am not able to open Storyline. My IT department has tried installing and installing. They have removed all Storyline files from my computer and even tried to install the old version. I still cannot open Storyline. I am under a critical deadline and desperate. I have contacted Articulate Support 2 times, and what they have suggested hasn't worked. I need help. Does anyone have any ideas. Thanks.
6 Replies
Hi Debra,
I'm sorry to hear about the issues you are having. In the screenshot you provided, there is a blue link called 'Information.' If you click on that, the error details will show up. If you can share that here, we'll see what we can do.
Always Happy to Help,
Adrian
Hi, Adrian
Here it is, thanks!
Hi Debra,
I believe I have found the answer! Based on the error, it seems like the Articulate font has been corrupted during installation. The steps outlined in the link may be for Quizmaker, but they apply here as well.
Let me know how it goes,
-Adrian
Thank you, Adrian. I will forward this to my IT department. I will let you know.
Thank you, Adrian; however, my IT department was not able to remove the Articulate Font. He tried logged it as an administrator, but the font just would not delete. I appreciate your help. They are going to rebuild my profile and send another laptop. The deadline I am under is critical to a client delivery, and we can't just keep trying. Again, thank you.
Hi Debra - you are most welcome. Thanks for letting me know.
-Adrian
This discussion is closed. You can start a new discussion or contact Articulate Support.