Problem with Videos

Silly question - have you set the videos to play on a trigger, or are they set to play automatically?

I had some issues with a video recently that I'm using as a section title screen....if you click anywhere on the video, it pauses (even though I have no visible controls or playheads on screen).  I had to put a rectangle on top of it (set to 100% transparency) to fix that.

Hi Laura, 

I'd love to narrow down what's happening here! Can you take a look at the questions below and get back to me when you get a chance? 

• What version and update of Storyline are you using? You can check by going to the "Help" Tab -> "About Articulate Storyline".
• Did anything else change on your system last week, i.e. Windows updates, new software, etc.? 
• Are you seeing this while editing in Storyline, or after you've published the project? 
  • If post publish: What browser are you viewing it in? What web server/LMS have you uploaded it too?
• Can you test in a brand new file, and do you see the same thing? 
• Lastly, are you working on local project files vs. network/shared drive? 

If you can share a copy of your .story file I can take a look at that too! 

1. Version:  Storyline 360 v. 3.7.12674.0

2.  No software changes

3. Works in Storyline preview/Does not work once published

4.  Stored on a web server, viewing on IE 10

5.  Discovered that it will work correctly if the published file is played with Chrome --- although everyone in our firm has IE10 so that will not help me.

6.  Working on a networked shared drive

Thank you

Hi there Lora! I see you're working with our support engineers on this issue in your case. I'll keep following along there and post updates in this thread as they're available!