Problem with Videos

I am working with Storyline.  I was doing fine up until last week.  As of last Thursday anything new that I create, the videos will not play - timeline moves without the picture changing and without volume.  Our firm purchased this software because of a big rollout we are doing - and now we are going to have to go back to posting individual videos if I cannot get this to work soon.  Any suggestions would be appreciated.

4 Replies
Glenn Jones

Silly question - have you set the videos to play on a trigger, or are they set to play automatically?

I had some issues with a video recently that I'm using as a section title screen....if you click anywhere on the video, it pauses (even though I have no visible controls or playheads on screen).  I had to put a rectangle on top of it (set to 100% transparency) to fix that.

Ashley Terwilliger-Pollard

Hi Laura, 

I'd love to narrow down what's happening here! Can you take a look at the questions below and get back to me when you get a chance? 

  • What version and update of Storyline are you using? You can check by going to the "Help" Tab -> "About Articulate Storyline".
  • Did anything else change on your system last week, i.e. Windows updates, new software, etc.? 
  • Are you seeing this while editing in Storyline, or after you've published the project? 
    • If post publish: What browser are you viewing it in? What web server/LMS have you uploaded it too?
  • Can you test in a brand new file, and do you see the same thing? 
  • Lastly, are you working on local project files vs. network/shared drive? 

If you can share a copy of your .story file I can take a look at that too! 

Lora Herbert

1. Version:  Storyline 360 v. 3.7.12674.0

2.  No software changes

3. Works in Storyline preview/Does not work once published

4.  Stored on a web server, viewing on IE 10

5.  Discovered that it will work correctly if the published file is played with Chrome --- although everyone in our firm has IE10 so that will not help me.

6.  Working on a networked shared drive

Thank you