Problem with viewing project on Mobile (only Android)

Hello. I have a problem with viewing one my project on mobile phone.

In particular, I can see this problem only when i watch the course on Android. I can't replicate the same problem on IOS.


This is the course.

I experience the problem in the second slide. At the end, i should be able to advance to the next slide clicking on the blackboard (this means an element on the slide itself). However it doesn't work (only if i do that on android). How can i fix it?


I have android 9 and i've tried with multiple browsers.

With IOS everything works fine.








5 Replies
Leslie McKerchie

Hello Emanuele and welcome to E-Learning Heroes :)

Thank you for sharing your published output and letting us know the experience you are having with your Android device.

With your permission, I'd like to take a look at your project file (.story) to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

April Caldwell

@Leslie McKerchie and Community,

We have created a project in Storyline 360, and the behavior of the course on iPhone (Safari and Chrome browsers) is just awful.  Course works perfectly fine on desktop but on mobile, buttons don't appear, or half appear, text disappears, the screen gets locked, menu doesn't work the same as in desktop, etc.  Tested on different phones, and different experiences each time.  Help!! Thank you.

April Caldwell

Hi Leslie!

Whew, so glad that you reached out.

Actually, I made a typo. The real problem is with iPhone (in Safari).

We are currently going through more mobile testing, with screenshots, and will be happy to share feedback and course file upon complemetion (2-3 days).

Many thanks again. 😊